Les Stanford Chevrolet Cadillac

(1,001 reviews)
Visit Les Stanford Chevrolet Cadillac
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
New (313) 915-4644 (313) 915-4644
Used (313) 731-6430 (313) 731-6430
Service (313) 731-0678 (313) 731-0678

Reviews

(1,001 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Les Stanford Chevrolet Cadillac from DealerRater.

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This place they are the best costumer service and

This place they are the best costumer service and personal Service I recomen camp tock to team Carlos Huerta they are the best

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Even though I did not have an appointment the service

Even though I did not have an appointment the service department was able to squeeze me in late in the afternoon for an oil change. They’ll certainly get my business again! Thanks to the service writer and the tech’s out back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

I’ve been a customer for 8 years and love the service

I’ve been a customer for 8 years and love the service they provide. Thank

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Mitchel, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Les Stanford Chevrolet

Oil change

Been getting my oil changes here for about 5-7 years, always had good service but this time was not so. Has to take the car twice, 1st time they couldn?t get the hood open, had to move the hood a little to get it to open, something a car mechanic should have been able to open, then when they completed the oil change, the car wasn?t washed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, Raymond We are so sorry to hear that this is the experience that you had when visiting with us. Certainly we want to be sure that each and every visit you have is of equal value to you. Please contact us directly so we can discuss your experience. You can ask for the Service Director directly to speak about your concerns. You can reach us at 877-454-9837.

Had the same very nice salesperson since I been driving

Had the same very nice salesperson since I been driving Cadillacs. She is very nice

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

I went in for a oil change/tire rotation and was greeted

I went in for a oil change/tire rotation and was greeted by Mike, service write up person. He was friendly and courteous. I was in and out in less than 40 minutes which was great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Les Stanford Chevrolet. We are always more than happy to assist you if anything else comes up. Take care!

Informative salesman.

Informative salesman. Courtesy and no pressure. Pleasure to work with Sage. He made shopping for a car painless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Les Stanford Chevrolet. Please let us know if there is anything else we can do for you; we are more than happy to help!

They were very friendly and professional Appointment

They were very friendly and professional Appointment process was easy and drop off was easy My car was ready exactly as they said it would be

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Frank was a great salesman-he was patient and kind and

Frank was a great salesman-he was patient and kind and answered all of our questions. We highly recommend him. He made the purchase process simple. He answered my follow up questions in a timely manner and went above and beyond to make us happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Les Stanford Chevrolet. We hope to be of service to you again in the future. Best wishes, Les Stanford Chevrolet

I have used this dealership 3 times since purchasing my

I have used this dealership 3 times since purchasing my 2023 Bolt EV. Each time I have requested the dealership to diagnose a clunking noise coming from the passenger side rear area. The 1st time I was told I’d need a separate appointment for this. I made the 2nd appointment to coincide with my 7500 mile maintenance. When I picked up the vehicle, I was told they didn’t have the car long enough to figure out the problem, they would need the car for an entire day. I scheduled a 3rd appointment, well in advance, to diagnose the clunking and a new rattle in the dash, along with my 15,000 mile maintenance. The appointment was made online and I was quite specific about what I needed done. When I arrived, I was informed that the dealership would now need to have my vehicle for 5 to 7 days, but since they didn’t have any loaners, they couldn’t fix the problem….again. My service rep, stated that they would set up another appointment if I wished but he never followed through when I picked up my vehicle. Additionally, while I was at the dealership, I stopped by the parts department to inquire about a camera for my car. They could have in stock within a matter of a few days. I asked about the installation cost and was told to talk to a service rep! The parts person couldn’t pick up the phone and call my service rep? When I returned later in the day to pick up my car, the service rep made no attempt to schedule another appointment as he indicated he would do, no one from parts spoke to my rep about installing a dash camera and the associated costs and for the second time, my vehicle wasn’t even washed. I want to use this dealership but it seems they are not interested in vehicles other than Corvettes. The dealership doesn’t seem to feel they need my business. Perhaps it’s time to go elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (313) 444-7537 when you have a chance. Thank you, and we look forward to hearing from you.