Antwerpen Volkswagen

Wendy was very friendly & professional and accommodating to my needs…I was very satisfied and will use Antwerpen for my vehicle’s needs

The salesman and loan officer where both very knowledgeable and tok there time explaining everything to us and answering as all our questions. I would recommend this dealership to my family and friends.

Good service and always trying to help customer save costs. Wendi and technicians are excellent.

Trevor was great ! He came out quickly and greeted us with a smile. I told him what I was looking for and he delivered. He was very kind and not high pressure. Trevor was also very knowledgeable about the car and knew it inside and out. Chris and Whitney were also very helpful during the car buying process. There was an issue with the VW app connectivity and service center was great. They took me in quickly and got it fixed. Overall it was a great flawless experience.

Was not customer service friendly. Not greeted in a proper manner, was not aknowledge for a period of time, never to said goodmorning sir, I'll be with you in a minute, have some coffee and a seat. Was never updated on the status of the car until 8 hours later. Car wash was poor.

They made sure to listen to my needs and was able to get me into the car I wanted. There appeared to be no hidden fees. Found out after looking at paperwork, I was charged for a warranty outside of the 3yr/30k mile scheduled maintenance that was included in the price. I have already recommended this dealership to my family to go buy a car.

"Mr. Jack, your staff and mechanics exemplify exceptional service and unparalleled professionalism." Thank You😃 Love

Marcus was great . He has a friendly demeanor and was not overly pushy about making a the sale. He took the time to figure out what was most important for me in buying a new car as well .

Marcus provided great customer service. He was pleasant, considerate, knowledgeable, and patient. I am very pleased with my experience and would recommend.

Made an appointment ahead of time for 8am to get a new key fob programmed. It was to be billed to Ourisman (which I stated on the online form and on the written envelope when I dropped the vehicle off). I cited that the SUV needed to be ready by 3pm and provided them with 2 cell phone numbers. I arrived at 4:15 pm to learn that they did nothing - did not program my key fob, did not call either cell phone I provided, nothing. Told me that they could do it tomorrow - leave without a vehicle and come back. WHAT? I need my car to go to work; I made an appointment; it was for programming a key not installing a new engine... Really? After fussing, another women spoke to the Service Manager and said that if I waited an hour he would do it. Not much choice.. waited an hour, was spoken to by an employee that I have no idea how he was involved who reminded me that God will take care of it all, and then I paid for the service, not Ourisman. Now I have to get reimbursed by Ourisman and go through all of that hassle.