West Point Lincoln

No problems with the actual dealership but trying to contact someone in the service department has been very difficult. Have had to have my car serviced twice and both times it took 4 days to finally reach someone. Messages for a call back are never returned. Once I reach someone the service is great. Mathew handled my last service and always responded to my messages and questions. Just getting the process started seems to be the problem.

Great Experience working with my service person Deon. Looking forward to my next visit. Will speak positively about the experience to others.

Exceptional service, friendly Service Advisor. Vacuumed interior, washed exterior. Vehicle recalls were completed in one day.

Mobile service from West Point Lincoln in Houston TX is a best way for busy customers to have their cars serviced. Roy & his co-worker came to my place to fulfill my request of service on my car. They worked very well on what I needed to work on my car timely manner. I believe they performed their work a lot faster than in the dealer. I really appreciated Roy who explained to me what’s going to work on my car before he & his coworker actually worked on it. At the end he also recommended me what needs to be done for next service. I love this option of service & recommend to everyone try it. I believe you all are going to love it. Kudo for Roy & his coworker. Really appreciate your works guys. I believe you both be very busy with this time of service soon if it’s not happened yet. Thanks again for a great work !

It was a great, no hassle experience. There was good inventory available onsite. My salesman was very helpful as well.

I used the Lincoln Way App to schedule my appointment. I received a call to confirm the details of my service request. A representative was proactive in calling me with an update on my car only a couple of hours after I dropped the car off. The car was vacuumed and washed when I arrived to pick it up. I’m very pleased with the service I received at West Point Lincoln. I am a repeat customer because that make me feel special at every visit.

Went to explore buying a new car. Our salesperson was Paul Mczeal. He was extremely courteous and personable. Our day was a success and we brought a new car. I would do business with him again.

The service advisor (Deion) is a very good representative for the business. He is courteous, and very attentive. Keeps you current on the status of you vehicle.

More than happy to share my feedback, especially in this situation. I am a long time owner of Lincoln products. It was time for me to upgrade to a new vehicle. I went to Bayway Lincoln to purchase a new vehicle but was horrified and insulted with the lack of customer service/customer appreciation. It was following this negative experience that I found Westpoint Lincoln and Sam Seddiki. From the first phone call to driving away in my new/preowned Lincoln, everything was handled professionally, quick and more than fair. Sam is extremely knowledgeable and personable. I will enjoy my new purchase, but already look forward to working with Sam and Westpoint again in the future. A+++. Thank you!

CJ was great! He was super helpful and walked me through the process and answered all of my questions. He was thorough and followed up promptly. If you are looking for great customer service CJ is the epeidemy of that!