Reviews
This is my 4th Audi purchased and serviced at Niello.
This is my 4th Audi purchased and serviced at Niello. They always are great to work with and take care of my needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Great customer service by Hector!
Great customer service by Hector! He is always courteous and professional in keeping me up to date on my service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Hector met your expectations. Thank you again for choosing Niello Audi. We look forward to having you as one of our valued customers for many more years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Great customer service !
Great customer service ! Went above and beyond and beat deal from another dealership without the haggle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Aaron Thetford General Manager athetford@niello.com
Can’t ask for more.
Can’t ask for more. Friendly, attentive service with good communication. I’m glad they’re my nearest Audi dealer and service center.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Always a wonderful Experience.
Always a wonderful Experience. It’s our 4th purchase from Neillo. Staff is always professional!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Omead asked questions, kept me informed about everything.
Omead asked questions, kept me informed about everything. I am grateful that he is my service person. He is always courteous and kind. I appreciate him.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Katie, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Omead and our team, and we look forward to working with you again. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Our experience at Niello couldnt have been better.
Our experience at Niello couldnt have been better. All our needs were met quickly and with care.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us a five-star rating. We're glad to hear we delivered a great experience! Aaron Thetford General Manager athetford@niello.com
Unorganized and unprofessional.
Unorganized and unprofessional. Will not buy another car from niello and we have bought two from niello.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your experience here at Niello Audi. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns and do what we can to provide a more positive experience. Please let us know the best way to reach you. Aaron Thetford General Manager athetford@niello.com
The drop-off and pick-up process was simple and
The drop-off and pick-up process was simple and efficient. Communication was great and addressed all of my concerns.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Abilio was so incredibly helpful throughout the entire
Abilio was so incredibly helpful throughout the entire process, offering to walk me through all of the features and ensuring I was knowledgeable and happy with the purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Niello Audi. Your feedback and rating mean a lot to us. We're glad Abilio was able to help, and we hope to see you again! Aaron Thetford General Manager athetford@niello.com