Reviews
The saleswoman (Jackie Westlake) was fantastic.
The saleswoman (Jackie Westlake) was fantastic. She was friendly, not pushy, and eager to answer questions! The dealership however failed to detail the vehicle before turning it over to us and there was a lot of broken glass in the 2nd and third row from a previously broken (and not reported) window or sunroof. Management did compensate me for having to detail the vehicle myself, but I think it’s bad business to fail to inspect and clean a vehicle you are selling.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback, Ryan. We’re so glad to hear that Jackie provided excellent service and made your experience a positive one. We truly apologize for the oversight with the detailing of the vehicle. The car had just finished in the shop, and while we did our best to get it ready in the limited time we had, we understand that it wasn’t up to your expectations. We did offer to send it out for detailing, but since you were headed back to San Diego, we respected your time and compensated you for the inconvenience of having it done professionally at home. We certainly appreciate your understanding and hope that, despite this, your overall experience with Niello Audi was a good one. We will continue to work on improving our processes to ensure this doesn’t happen in the future. Safe travels and thanks again for your business. Thank you, Aaron Thetford, General Manager
Great customer service, communication on point, does
Great customer service, communication on point, does there best to get the job done as promised
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Cesar was very helpful in my car buying experience.
Cesar was very helpful in my car buying experience. He was very helpfull. Thak You.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dr. White, It's fantastic to hear that Cesar provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello Audi! Aaron Thetford General Manager athetford@niello.com
Omead provides great service consistently.
Omead provides great service consistently. He is the reason we keep coming back for every service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Joshua! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Excellent service that’s professional, prompt, clean and
Excellent service that’s professional, prompt, clean and friendly. Never worry about my car not being taken care of!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Katrina, please let us know. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
He was friendly and approachable, I did not feel rushed
He was friendly and approachable, I did not feel rushed when working with him, even when we were way after hours.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Audi. We look forward to having you as one of our valued customers for many more years to come! Aaron Thetford General Manager athetford@niello.com
Everyone was very nice and made my wife and I feel at
Everyone was very nice and made my wife and I feel at ease Thank you much and God Bless you all
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Aaron Thetford General Manager athetford@niello.com
The communication between the dealer and customer isn’t
The communication between the dealer and customer isn’t good .., Robert terrible service before and after the transaction.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your review. We're sorry your visit didn't go as planned, Felipe, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Aaron Thetford General Manager athetford@niello.com
Great customer service.
Great customer service. Every thing was timely. James provided great explanations of everything that was going on.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dorothy: Thanks for sharing about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
OMEAD always delivers an excellent customer service!
OMEAD always delivers an excellent customer service! He always goes above and beyond. OMEAD never fails to update me about the status of my vehicle if the repairs is needed URGENTLY or can wait till next visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us, Cynthia. We work hard to make sure our guests have an exceptional experience. We will share your comments with Omead and our team, and we look forward to working with you again. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206