Team Toyota of Glen Mills

The service here is great! The Service manager Joe K has always been thorough and professional. Very much recommend.

Joe Krupiak, service manager has no clue what customer service is. He thinks it’s okay to call customers “clowns” and “morons’ Lisa Diskin, GM/Owner stands behind his poor behavior.

Upper management, as well as ownership could care less about customer service and business integrity. Service Manager, Joe Krupiak, is lacking the ability to deal with customers inconvenienced by poor service and mis-information. Was called a “moron” and “clown” by Joe for questioning why my Truck hadn’t been looked at 3 hours after my scheduled appointment time. As they say, “the true test of a business”s customer service is not when things are going right, but rather what is done when things go wrong”

Awful experience with Joe Krupiak in service. No regard for customer service or respect for customers. Save the time and headache and go elsewhere!!!! Ownership could care less if customers are being disrespected.

Beware of the Service Department at Team Toyota Glen Mills! I'd bought my cars from Carousel Toyota bought by Team Toyota and worked with the same service person, Chris Hihn, for, at least, 12 years. When he was let go by Team Toyota, everything changed from excellent to the absolute worst! I could not add more negatives than those reviewed by others....they are all accurate. I would give Team Toyota ZERO STARS if possible. There are multiple other excellent Toyota Dealerships. Make the effort to find them!

Jeff from sales got me the Rav4 Hybrid I wanted when 3 other dealers couldn't do it. Mike from sales & Corey from finance were wonderful to deal with. They didn't pressure me & I could not be happier! A great place to do business.

I have always loved Team Toyota. (We bought our Avalon from them and are thankful for their excellent service department.) After attending a charity event where Team Toyota was a major sponsor, I love them even more. My goal is to spread the word about this wonderful dealership. They really give back to the community. Thank you, Team Toyota, for supporting Thorncroft. Thank you for your philanthropic commitment to Chester County.

ZERO STARS. Brought my vehicle in for an alignment. Team came back and said it needed much more than an alignment. Was informed replacement of entire front wheel (ball bearing steering wheel column and wheel hub)was necessary to consider the car "safe" I was quoted a total price of $1400. I received a call from service manager the following day who informed me the price they quoted me was just for the parts for some reason "the system" which is supposed to calculate labor cost into invoice didn't include it. I was informed that the additional cost for the labor was north of $600 but they were willing to "work with me" and split the difference with me and charge me their "cost" because the error was on their part. I felt stuck they already had my vehicle and if I take it somewhere else for another estimate then I'm further inconvenienced and without a vehicle for at the very least an additional two days. After subsequent conversations they said the "best" they could offer me was $230 for their labor mistake. Claiming since they covered a rental for me for two days and with labor discount they were already absorbing $500 on the total job. In my opinion their error, their cost. I have purchased four cars from this dealership and recommended several family and friends to purchase vehicles from them. I relayed to them in the long run they are going to lose much more than $236 with the poor service they provided in this instance. I went in for a $100 alignment and came out with an additional $1500 worth of expenses.

In my opinion Team Toyota Glen Mills is properly named. The definition for a team is "a group of people working together". It was obvious to me that everyone at Team Toyota worked at their specific job in a supportive effort. My wife and I only had direct contact with Our Sales Representative Harshaan Athwal and Finance Manager Nic Esposito. Both Harshaan and Nic made us feel comfortable throughout our buying experience. I feel that they followed Team Toyota and corporate Toyota rules and guidelines. One final thought - Harshann was phenomenal! He was quick to make the first contact, had great communications from the start to the final handshake, he listened, encouraged questions, had exceptional product knowledge, etc. I highly recommend Team Toyota!

Great service all around even the valet department.!! No complaints here. Valet went out of their way to help!! Look forward to continuing with my service here.