Reviews
Very friendly and professional staff. Jimmy is the guy...
Very friendly and professional staff. Jimmy is the guy to see! Thanks so much for all of your help. I’m enjoying the new ride.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good Work, but Poor Contact
The work performed was done competently. I had asked for it to be done by Noon, but apparently it was not in the shop until after I called around 11:30. The more troubling issue for me was related to the Covid-19 restrictions. I was forced to enter the building to pay my bill. Yes people wore masks and there were lines marking 3 feet, not 6. I had to reach across the line to use the credit card device, and to sign paperwork. By contrast, I had another car inspected by Kennedy Ford and did not have to encounter a person face-to-face. While this center was technically complying, they should have thought through their contingency plans more thoroughly.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you Michael Russo for job well done . Now I can be...
Thank you Michael Russo for job well done . Now I can be confident that I will have quality work when I need it. I recommend to everyone theirs service center. A very satisfied customer. Thank you again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Maintenance
I had to get my car inspected during the coronavirus and Piazza made it very easy, I usually drop off the car and go to Friendly's for breakfast, but that wasn't allowed now. But the waiting area was clean and relatively comfortable, so everything worked out great. I was done and out in less than two hours. But I do wish they still gave you a free car wash. :-)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Honda provided excellent use of text messaging for...
Honda provided excellent use of text messaging for service status and updates during the covid-19 situation. Service website tracker was very detailed and understandable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Pa State Inspection
I was very happy with my service experience yesterday, 4/1/20. Both the service advisor, Dwayne Byers and cashier, Mike Russo were knowledgeable, courteous and informative. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brought my 2019 CRV in for state inspection and B16...
Brought my 2019 CRV in for state inspection and B16 service. Upon leaving after pick up I discovered that the service light still showed as well as the oil light still showed 15%. Needless to say my confidence in the work being done was not very high. My rep went to get the mechanic who did the work however he returned with “Rocky”. He stated he had not worked on my vehicle however he proceeded to address my concerns. Pete gets a thumbs down and Rocky gets a thumbs up. In fact I will be requesting him to work on my car in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
The team was very easy to work with and was able to sell...
The team was very easy to work with and was able to sell me a truck at a very good price. The whole buying process was quick and efficient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Went for an oil change at the express center and drew was...
Went for an oil change at the express center and drew was very helpful My van was serviced to my expectations and was returned as I gave it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Internet Sales Dept. is very easy to work with
Mike Piazza Honda's internet sales dept. won't waste your time. They have always been quick with quotes for me on leases, have answered all my questions promptly, and have been up-front and transparent about any lease and registration fees. I recommend Dave Lobaina.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car