Mike Piazza Honda

Brought my 2004 Accord in for check of exhaust system and they looked at it for no charge and referred me to Low Cost Exhaust to get fixed, after informing me that my tail pipe had rusted. Had taken to Midas and was told I needed to replace exhaust system, even though I just had inspected in May. Thank you service department for your quality service.

Quick and reliable service with friendly employees. I have had no issues going to have my inspection and oil change done through their service department.

Not only was Mike in service kind, prompt, and unbelievably helpful, but he went above and beyond for assisting me and my family. I couldn't be happier dealing with such a fine employee.

All of the service people who helped me with my issue (router and brake pads) were very responsive and polite. I was very happy with everything they did for me.

Since September 2019, my vehicle has been in and out of the service shop for the same reason, battery drained while vehicle is parked. On the first occasion, they gave me a bogus diagnossis. First, they stated that the problem was a cracked battery terminal. They replaced the terminal but I had to pay for the battery. Second, they stated it was a problem with a valve that remained open and a software upgrade was needed. They did the upgrade and recharged the battery at no cust. Third, they assured me that the radio/ sound system had a short in it and needed to be replaced. They charged me for a new sound system and replaced the battery. Through all this, I've been charged for parts and service fees. It is obvious that this repair center does not know what they are doing. On the fourth time, after explaining the problem to the Service Manager, they took my vehicle did some diagnostics on the electric system and found nothing wrong. Thus, they charged the battery and considered the problem fixed, no charges this time. I would never recommend this dealership service to anyone. This is the second vehicle I purchased at this dealership for I previously trusted Mike Piazza Honda in Langhorne PA. for their past service, I had never experienced service problems with my previous vehicle. Nevertheless, their quality of service is at present is less that deplorable.

Social distancing with masks, process was long ( but it always is). Did not feel pressured. Everyone was professional and courteous and as helpful as they could be.

Due to the pandemic I’ve not driven too often and so my car would not start. I took the car in to have the battery checked out. The battery was fine and the rest of the car was checked as well. All was fine and recommendations were provided to keep my car running. I was pleased just as I always am. Thank you Piazza Honda for another satisfying visit.

The service department is inept. It seems nothing gets fixed right and there is little conversation between the front desk and the mechanics. I will not take any of my vehicles back to this dealer.

Went to 3 other dealers and even another Piazza store and no one would help me. Found a Civic online and made an Appt. With Denise and Went in and met with Jeremy and Mike. These guys are AWESOME!! They got me approved and I got the car on my own!! Everyone was very nice and made me very comfortable. Would def recommend.

Scammers!!!! Avoid at all costs!!! I got an internet price from their internet manager Amy. We agreed on the price with the saleman Rob who confirmed with his sales manager Mike that it was the best price we could get. We used the USAA car buying program. They took our deposit (to hold the car while they sent us the paperwork to sign). They had excuse after excuse why the paperwork was not showing up! After five days and countless calls/ texts to the saleman and emails to the dealership it finally arrived with jacked up pricing $1700 more than the price they gave me! When I called them out on the higher price they sold the car out from under us and refunded the deposit without ever speaking to us or returning any calls! When I finally and I mean finally got ahold of Mike the sales manager he was rude, obnoxious and could care less. He said he wasn’t selling it to us because of price....that they gave us!!!! He lied and said he wasn’t there to approve but he was! He lies non stop and is by far the most criminal person I have ever met! I called USAA who is filing a formal Complaint as is True Car and they are removing this dealership from their referral program. AVOID AT ALL COSTS!