Reviews
Extremely happy with the service!
Extremely happy with the service! Thom Howard has helped me find the perfect leases throughout the years!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Leslie, it's fantastic to hear that Thom provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Bill Brown Ford Inc!
Honest and helpful especially Rick Williams dealt there
Honest and helpful especially Rick Williams dealt there for years never disappointed thanks to all
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with Rick and our team. We're glad to hear we delivered such a great experience!
Michael was spot on with detail to attention of what I
Michael was spot on with detail to attention of what I needed. I switched from Royal Oak Ford after 8 vehicles, our business moving forward will stay with Michael. He is extremely reputable, if I could give him 5 stars I’d give him 20. I have already highly recommended him to several friends for future business. He kept me up to date on all things instrumental for my lease and his professional demeanor, his attire, polite and courteous is everything I appreciate as a customer. Michael in my opinion should be employee of the month for he really cares about the customer needs and that’s important to me being said customer
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words for Michael, and for taking the time to leave us this wonderful feedback!
It’s a well deserved review from a satisfied consumer of my 24 Ford Exp XLT - excellent work ethic
Great experience working with Kevin Black.
Great experience working with Kevin Black. Thanks for the quality service. I look forward to enjoying my 2025 Explorer Platinum!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Rob: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Bill Brown Ford Inc are glad to have you as a customer.
Took my car in for a recall upon picking it up there was
Took my car in for a recall upon picking it up there was greasy fingerprints all over the exterior of my car. When I mentioned it to the porter who brought it around, he seemed put off by the fact I asked him why they hadn't washed my car. He took it back around for a wash and when he brought it back I saw that my cream interior had greasy fingerprints all over it aswell around the arm rest and the door panel. Also, when I had my car serviced there for a previous recall on the airbag they ruined my dashboard, something when I asked them about it they claimed that's how all the dashboards look and it was what it was. This dealer was less than professional, their service writer was rude and clearly they don't care about their customers.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Great dealership, great selection available.
Great dealership, great selection available. Chris Baxter made it super simple to get my lease and got me an awesome truck.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Bill Brown Ford Inc. Your feedback and rating mean a lot to us. We're glad Chris was able to help, and we hope to see you again!
Chris was wonderful, he made the entire process of
Chris was wonderful, he made the entire process of returning a lease car and leasing a new truck totally painless and enjoyable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chris and our team, and we look forward to working with you again.
Level Baldridge has always gone above and beyond in his
Level Baldridge has always gone above and beyond in his effort to find a vehicle that you will like and can afford. He is my salesman.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well with Levell and truly appreciate your feedback.
I have been buying from Bill Brown Ford since the mid
I have been buying from Bill Brown Ford since the mid 80s. My lease came due in August and as usual Rick Vaughn had me in and out within a hour. The car is great and so is Bill Brown Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your review! We are thrilled that Rick had the opportunity to provide you with great service. We appreciate your loyal business and look forward to serving you in the future!
Always a pleasure to deal with Rick Williams.
Always a pleasure to deal with Rick Williams. He’s very informative and organized. The dealership is clean and people are happy
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Bill Brown Ford Inc, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Rick and will pass along your compliments. See you next time!