Bill Brown Ford

(335 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 8:00am–6:00pm
Tuesday 8:00am–6:00pm 8:00am–6:00pm
Wednesday 8:00am–6:00pm 8:00am–6:00pm
Thursday 8:00am–8:00pm 8:00am–6:00pm
Friday 8:00am–6:00pm 8:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
New (888) 280-4526 (888) 280-4526
Used (888) 305-2516 (888) 305-2516
Service (888) 721-9897 (888) 721-9897

Reviews

(335 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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This dealership is amazing!

This dealership is amazing! Chuck Fay met me on his day off, and let me test drive the vehicle I was interested in. We worked out the deal and scheduled a pick up for the following Friday. Unforeseen circumstances caused me to pick up the car two days early, but Chuck was accommodating. The very next day, I got a flat tire and Chuck worked with my local Ford dealership to get it replaced! Chuck now has a loyal customer as does Bill Brown Ford!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review, Oleisa! We are glad that Chuck had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

Very good experience leasing vehicle thru dealership.

Very good experience leasing vehicle thru dealership. Mr. Miller was very professional and helpful whole process

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Keith Jewell is absolutely wonderful to work with.

Keith Jewell is absolutely wonderful to work with. He helped with myself and now my mother with awesome lease deals! Painless and enjoyable experience. Ask for Keith!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Samantha! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bill Brown Ford Inc.

Very Clean and The Relaxing Atmosphere was nothing Short

Very Clean and The Relaxing Atmosphere was nothing Short of an Absolute Joy. The Customer Service was Also Outstanding .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Here at Bill Brown Ford Inc, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

Very smooth transaction, turning in my old car and

Very smooth transaction, turning in my old car and getting my new one. New car was ready and waiting for me to pick up. Been working with Keith Jewell for over 30 years now.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review, Sherry! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

Dealership was super clean and everyone in there was

Dealership was super clean and everyone in there was super friendly. I wouldn’t go to any other dealership besides Bill Brown. I worked with Michael Gurney and he was very knowledgeable and explained everything and was patient with me while we were looking and figuring out stuff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that Michael was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bill Brown Ford Inc!

Scott Daughtry was such a great person to deal with when

Scott Daughtry was such a great person to deal with when buying my first brand new car in over 40 years. Got me in a beautiful escape. I love it. Quick and easy and very professional. Thanks Scott I love my new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review! We are so glad that Scott had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

A very friendly and receptive staff.

A very friendly and receptive staff. Our salesman Matt Wisniewski was very accommodating. Bill Brown Ford is there to sell you the vehicle you want not the vehicle they want. This was our first experience with Bill Brown Ford and we were very impressed. We will buy all of our new Ford vehicles from Bill Brown. Thanks again, Matt for all of your help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bill Brown Ford Inc.

Excellent service.

Excellent service. Helpful & friendly staff. Great experience from start to end. Highly recommend there services and we will be repeat customers in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Jon: Thanks for sharing about your experience with Bill Brown Ford Inc. We appreciate your business and hope to see you again soon!

My wife and I thoroughly appreciated our salesman Nolan’s

My wife and I thoroughly appreciated our salesman Nolan’s attention to detail and his knowledge of the car we were planning on leasing. He was patient and took the time to explain as well as demonstrate how to use many of the features. I feel Nolan will be a great addition to your sales team. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback on your recent visit to Bill Brown Ford Inc. It's great to hear that Nolan was able to assist you and that you had such a positive experience.