Reviews
Today I went in for service as scheduled.
Today I went in for service as scheduled. i scheduled online like you suggested, I requested the works package and put in the notes that I had a recall notice for the PCM reprogramming. When I got to the service desk I was told that they were only going to do the works package and when I mentioned that I requested the recall be done the adviser said he did see the recall request but said that it would need to be done at the service dept. I asked if that would be done today after the works and he replied that I would have to make an appointment which I replied that I did put it in the service request. He didnt have an answer and repeated that that is done in the service dept. Needless to say I cancelled the appointment and will not be doing any further business with this dealership as this is not the first time something like this has happened.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
A vehicle was found on the lot which met all of my
A vehicle was found on the lot which met all of my requirements. Salesperson was knowledgeable and attentive. Well done!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Alan, for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Excellent customer service and great product selection.
Excellent customer service and great product selection. I have been a loyal customer for 15 plus years. Jeff Muntean has worked to get us the best deal.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks, Don, for choosing Bill Brown Ford Inc!
Great experience.
Great experience. Fast and efficient. Would highly recommend buying a car from Bill Brown Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Chris or our team can do to assist you, please do not hesitate to let us know. We are always happy to help!
I have purchased 5 or 6 vehicles from bill brown ford.
I have purchased 5 or 6 vehicles from bill brown ford. They do a great job from sales to service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Bill Brown Ford Inc., customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you had another positive experience, and it was a pleasure having you at the dealership, again! We appreciate your review!
Great people & excellent service!
Great people & excellent service!! Got exactly what I wanted and an awesome deal!! Would definitely recommend!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
35 years as a customer and would not go anywhere else.
35 years as a customer and would not go anywhere else. The best of the best.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
The dealership was very professional about the jobs at
The dealership was very professional about the jobs at hand from sales and preparation to get our truck!!!!! Great experience!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Tony was great and treated us like family.
Tony was great and treated us like family. His honesty and openness kept us comfortable throughout the process. I would use Tony again with no hesitation.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
This dealership is 10 stars!
This dealership is 10 stars! I was not in greatest financial situation. Tony and John treated me like a celebrity. They found the exact car i wanted and made it happen in one day. Service was impeccable. Always answer my calls. They called to check on me. I cried because of how kind and how much time they gracefully explained everything to me. So trustworthy. Tony is an amazing human and salesman. I was truly blessed. These people are topnotch. I will never go anywhere else!!!! I cant say enough great things about my experience with them!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Tony and John here at Bill Brown Ford Inc. We appreciate your business and hope to see you again soon!