ALM Hyundai West

They gave the run around about a service that were to perform and they never did.

Very confusing and poor experience when it came to negotiate price and payment. I seemed one department didn't know what the other was doing!

The employees are nice. However, I did spend four hours there and I had to endure a high pressure sale of extended warranties. Also the Carfax stated that the windshield wipers were replaced but I think they forgot to replace them.

The process is very smooth and they get you what you want for the most part.

The team here was amazing! Amir and the finance manager were outstanding! They care about their customers

Fast, friendly & made my son feel right at home. Will go back & recommend for other !!!

MR. John Steward provided excellent sales service. The staff members help to provide a very pleasant environment to be in.

Had a great experience! Everyone in sales and service welcomed me like family and treated me with respect.

It is a very long wait for a basic tire rotation and oil and filter change. I dread coming to this location.

I could write a book...but I'll try to keep it a short as possible. GOOOD GAAAAAAWD do NOT....repeat DO NOT go to this dealership. I actually drove all the way to Twin Cities Hyundai in Knoxville to purchase our Hyundai Tucson Hybrid (a REAL dealership) and got a MUCH better deal. Fast forward to having issues with the AC last Fall. Brought it in to ALM service department. They can't find the issue and suggest WAITING UNTIL SPRING. I can't believe it, but that's what I did. Now it's Spring and brought it back. They kept it a day and told us they figured it out and ordered a part that would be in in a couple days. We gave them a week to make sure, and then called to see if it arrived. "Ummmmm we don't have any way to confirm if the part came in or not". Are you kidding me? Do we bring the car or not? Talked to Anthony the service manager. After a while he says they have the part, bring the car and it will be 3,4, or 5 hours to fix and should be done by the end of the day. The NEXT MORNING, haven't heard anything. We call and they tell us they need to order ANOTHER part (AC compressor which would be one of the FIRST things to check) and it will be 3 or 4 more days. I tell them Anthony offered us a loner car the day before, but since it was supposed to be a few hours we decided not to, BUT NOW since it will be 3 or 4 more days, we need one. They put me on hold. 10 minutes later it hangs up. I call back. A DIFFERENT girl answers and says she'll check about getting us a loner. I wait 10 minutes at home. Still on hold. Decide to start driving from Villa Rica to the dealership in Lithia Springs. Still on hold. Keep driving. Still on hold. STOP AND HAVE LUNCH! Still on hold. Continue to dealership. Still on hold. I walk in and ask to see the dealership manager. Still on hold. None available and service manager Anthony is off for the day too. I walk back to service and hold up my phone in the air STILL PLAYING THEIR ON-HOLD MUSIC and hour and eleven minutes later! Stunned looks from the clueless. I said "Gimme my fing car". That's the short version. There's other details but suffice it to say we will go ANYWHERE else but ALM for this fix. If incompetency was a skill they'd be Gold medaling at the Olympics. I would not trust them to put on a valve stem cap.