ALM Hyundai West

Follow up communication with client needs some work . Client should not have to calll up. To check with n to m service

I was the first appointment of the day and my vehicle was serviced in less than an hour for the first warranty maintenance service. They were professional and quick. I would go back!

Tyres were low on air and not inflated by the tech even though i draw their attention and was assured it was it was.

Good service the service worker were very friendly and assisted me as soon as arrived

wonderful employes. made everything easy for me and communicated well. will recommend to other people!

Everyone was professional, knowledgeable, courteous and respectful! I couldn’t ask for anything more! Thanks!

The black lady was outstanding! She was very polite and professional. She’s always been very helpful

0(1). After buying two Hyundai’s from AIM, , an 2023 Elantra, and a 2024 Tuscon, I bought a 2024 Ionic5 EV The first two car dealers went great. The Ionic5 EV deal turned out to be a fiasco. Having never owned an EV, I did not know all the questions to ask . When I asked about a home charger, the sales person offered to get a plug in charger. I was told that it would charge the car in about 8 to 10 hours. My first charge on the plug in charger after 4 hrs of charging, showed a full charge would be in complete in 38 hrs. That basically made the car worthless to me. So I had to pay $1980 to have an in home charger installed. (2). When I was in finance completing the deal, I asked about the GOV. Rebate. The finance manager printed out a Google search and highlighted the details showing it would be the $7500. Nothing was said about the EV I was buying would NOY qualify for the rebate. I knew there was about $13,000 in incentives from Hyundai bit thought the GOV rebate I was told about would be in Addition. I could out the EV did not qualify when in January I asked for the form to file with my taxes.

Czaria Reid went above all expectations in communicating and solving our issue. The most pleasant experience we’ve ever had at a dealership.

Great service! Quick easy, on top of a great job. Perfect customer service. Honestly looks great on this car company.