Reviews
Dario took the time I needed and really listened to my
Dario took the time I needed and really listened to my needs. He was extremely through with sharing all the features, showing me how to use them, and even setting my favorite radio station on my new car. Excellent experience, I’ll be back!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very predatory in their sales.
Very predatory in their sales. Sold me a vehicle with bad brakes. Good mechanics, however.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Malcolm, I see you purchased your vehicle in August of 2020 with 72,000 miles. Prior to you buying the car, we did replace the rear brakes during our used car inspection. I have not had the opportunity to discuss this with you and this is the first time I have heard of any of your concerns. I see your most recent service visit shows you now have 98,000 miles on the vehicle. I would love the opportunity to discuss what your concerns are about the brakes 30 months and 26,000 miles later. Please feel free to contact Joe Zich at (847)965-3460. Thank you
The only saving grace of this dealership is their service department. Which is moot, because the management and sales departments give very little care to their patrons once the vehicle is sold. Awful communication and coordination. I can only hope they improve.
My service department contact is Gary Dewig.
My service department contact is Gary Dewig. He is great to work with and I trust his judgement as to what repairs I need on each of my visits to Martin Nissan
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Convenient location to service my vehicle.
Convenient location to service my vehicle. Received text alerts with photos to help show if anything is required.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service Team is always helpful, fast, efficient, performs
Service Team is always helpful, fast, efficient, performs good work, always willing to go out of their way to get things done.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service Very satisfied- Plus points- am happy with
Great service Very satisfied- Plus points- am happy with Martin Nissan. Just wish my Nissan didn’t need work
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your service advisor MARY is ALWAYS pleasant,
Your service advisor MARY is ALWAYS pleasant, understanding, knowledgeable and a very valued employee. A person I look forward to serving me
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for writing such kind words about Mary! We are so glad that you had a great experience. See you again soon!
Prompt and straightforward.
Prompt and straightforward. Waiting room uncleanly. Good experience. No hassle. Need to improve car wash area
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We are glad that you had a god experience!
Easy to schedule service for my car.
Easy to schedule service for my car. The estimate was fast. The communication was excellent.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, we are glad that you had a great visit!
I can’t begin to sing the praises of the service
I can’t begin to sing the praises of the service department at Martin Nissan. One of our cars went to two other Nissan dealerships for service, they both missed a major problem with an oil plug, which could’ve caused major damage to our engine. The two other service departments told us to not pay attention to the engine, light and oil light that was coming on. They said it was a battery glitch. Martin Nissan immediately saw the problem. The plug wasn’t placed properly and Martin Nissan repaired it for us. Mistakes happen, but I’m glad to have Martin Nissan in my backyard.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Dr. Bressman for taking the time to write about your recent experience with Richard and our Service Department! We are so pleased that we were able to not only find, but resolve the issue. Thank you for the opportunity, we look forward to seeing you in the future for your routine maintenance!