West Herr Honda of Canandaigua

(547 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (888) 573-0451 (888) 573-0451
Used (888) 550-3547 (888) 550-3547
Service (888) 550-7304 (888) 550-7304

Reviews

(547 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Honda of Canandaigua from DealerRater.

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Ontario Honda

I brought my mountain bike with me and Sean Rankin helped me figure out that I could fit the bike in the Fit standing up with only removing the front tire:) I purchased the Honda Fit!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Made me beleive that car buying doesn't have to be a chore!

Tony and the crew are the best! Treated us with respect, listened to our needs and delivered on all promises. Got two cars so far and will be going back for more!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.

Amazing experience!

I had the most amazing experience from the very second we pulled up. Tony was wonderful to work with and is genuinely one of the nicest salesman I've ever met. Right from the start I felt at ease and there was 0 pressure from him to make a decision. The whole staff worked with me to get a payment and car I was happy with. I would definitely recommend Ontario Honda to anyone in need of new or used car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Pleasantly surprised by the sales approach

Right from the start, we knew we would love working with Tony. His laid back approach was a very refreshing change from the typical high-pressure sales situation. He had a lot of insight and knowledge, and explained all the features of the various models we test drove. It was clear that he believes in the product he's selling, and was so incredibly genuine. We can't say enough about what a positive experience it was to buy our car from Ontario Honda!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

2011 Honda Element

We worked with Sean Rankin. He was extremely helpful with a positive attitude. Everything was ready on time and the car was personally detailed by Sean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience

We just purchased our 7th vehicle from Ontario honda, and our 6th from Tony. He is a wonderful man to work with. Will be back again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

First car from dealership, best experience

I tell everyone, this was one of the best dealership experiences I've had and I've had a few. It was easier than buying an airplane ticket online!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Two cars, so far..........

Tony DeTraglia made my experience with leasing stress free and enjoyable. I have leased two cars from Ontario Honda and will continue to see Tony when the time comes to lease/buy again! Stefanie was also helpful and friendly while explaining the financial details!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service

Tony was friendly, helpful, & accommodating in scheduling appointments. Stephanie was professional while reviewing details of the contract. We have now purchased two vehicles from this dealership & we chose to work with Tony for both sales given his approach & follow up after our first purchase. We have a long history with Honda vehicles (6 in total).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

7 cars from Ontario Honda

We have purchased seven cars from Ontario Honda. We still own four, and love them all. We appreciate Ontario Honda, and especially Tony DeTraglia. Tony made the car buying experience easy and enjoyable. Since Honda is unlikely to disappoint me in the future, I can't imagine why we would buy from anyone else. The service department is also excellent. Oil changes are easy because an appointment is not needed. And regular maintenance is manageable because the staff is friendly and informative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.