Reviews
Dmitry was extremely helpful and knowledgeable about the
Dmitry was extremely helpful and knowledgeable about the cars I was looking to buy and he made the buying process simple and easy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
MARQUES MOORE IS POLITE , ATTENTATIVE TO MY REQUEST
MARQUES MOORE IS POLITE , ATTENTATIVE TO MY REQUEST INFORMATIVE, VERY PROFESSIONAL. I LOVE MY 2025 SPORTAGE THANK YOU MARQUES
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!
I have never in my life waited as long as I wait in the
I have never in my life waited as long as I wait in the service department at this dealership. They don't communicate with you enough to let you know when they will be finished and sometimes what they fix isn't even fixed. very disappointing, I work at night and every time i come to this dealership it's guaranteed that i won't be sleeping that day and will have to go to work exhausted ! I would not recommend getting your car serviced here
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
Zaid was remarkable from the time my wife and I stepped
Zaid was remarkable from the time my wife and I stepped into the dealership. He answered all our questions including the ones we didn't ask. From Mr.Zaid we saw your financial officer Jack. The process took no time. We Love Kia's products but it's the people like these two men that will continue to grow your business.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. Please let us know if there is anything else we can do for you; we are more than happy to help!
Had a very nice and easy experience.
Had a very nice and easy experience. Simon was Great! Everyone was Great. Thank You
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We are always more than happy to assist you if anything else comes up. Take care!
Erica at KenGanley in Mentor provided exceptional
Erica at KenGanley in Mentor provided exceptional customer service. She answered every question I asked with professionalism.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We are always more than happy to assist you if anything else comes up. Take care!
First time at this dealership, I was taken in right away.
First time at this dealership, I was taken in right away. Quickly answering all my concerns while being very professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Very knowledgeable in there products and very friendly.
Very knowledgeable in there products and very friendly. Explained there warranty and enhanced product warranties.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Kyle was very attentive in service dept.
Kyle was very attentive in service dept. One thing Kia does need are heaters in their service Dept. the workers and myself were very cold.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Holly, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. Feel free to reach out to us if you need anything. Have a wonderful day.
I recently moved from Tucson, Az to the Cleveland,
I recently moved from Tucson, Az to the Cleveland, Ohionarea and ran into car troubles with my 2019 Kia Forte. Co workers at UH Lake West suggested Ken Ganley Kia. I was expecting the worse since the engine light was on, sporadically cutting off and idling rough. The service department, specifically Mick was very professional, through and quick to detect the problem..The cost as much less than i thought and I was giving a rundown of what I need to get worked on in the near future. So Proud of them. Definitely my spot for all my auto repairs andto recommend service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.