Reviews
Excellent dealership to purchase or lease a vehicle from.
Excellent dealership to purchase or lease a vehicle from. I was greeted as soon as i stepped into the showroom. Salesman was very friendly and helpful with my whole experience there. Leasing the Kia K4 was explained in easy to understand terms. I am a repeat Kia customer at this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your positive comments about Ken Ganley Kia Mentor! Please don't hesitate to reach out if there's anything additional we can do for you.
We purchased a pre-owned Kia Sportage EX.
We purchased a pre-owned Kia Sportage EX. 15 minutes, After pulling out of the lot it stopped running. Took three plus weeks to find out it needs a new engine in less than 24 hours of the incident. We notified the dealer that we did not want the vehicle. Our concerns our calls. Our emails have been avoided. Sadly they've been avoided by the general manager as well four plus weeks later and still no resolution
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Melinda. I can understand your frustration with a recently purchased vehicle having a failure, even if it was purchased as-is. The excellent news is we have replaced your engine, at zero cost, under a warranty extension with Kia Motors. Unfortunately, the process of diagnosis, receiving approval, ordering, and installation can sometimes be lengthy. We wish we had more control over much of that process. This is why we provided you with a loaner vehicle in that time. The silver lining is the as-is vehicle you purchased is now equipped with a new engine from Kia with a 12-month / 12,000-mile warranty on the engine. This brings an incredible increase in value to your purchase! As your car was just completed and quality-assurance checked, I'd like to schedule pick-up/drop-off for your convenience, and will will be reaching out shortly. -Brian, Service Director at Ken Ganley Kia Mentor
Have bought or leased six cars between my wife and myself
Have bought or leased six cars between my wife and myself and plan on continuing to do so, process was made easy without pressure tactics. Auto's that were bought held up mechanically as I hoped for. Friendly staff and service department handled any concerns without delay.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jack, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We are always more than happy to assist you if anything else comes up. Take care!
We had service on a car a few weeks ago and we were so
We had service on a car a few weeks ago and we were so satisfied with the level of service we received. Our technicians did a great job. The service manager Brian was extremely professional and very knowledgeable. Great customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Sales person Dominick was extremely helpful in
Sales person Dominick was extremely helpful in explaining, and demonstrating all of the features of the car I bought Ed help me set up all of the apps and programs necessary for me to take full advantage of all of the features
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Robert, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We are always more than happy to assist you if anything else comes up. Take care!
Marques Moore was very wonderful and patient.
Marques Moore was very wonderful and patient. He was considerate of me be a senior citizen. He knows what he's doing and you won't regret working with this fine young man
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ERICA HUGHES is the BEST, always helpful and honest about
ERICA HUGHES is the BEST, always helpful and honest about what needs to be corrected
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very kind and knowledgeable professionals.
Very kind and knowledgeable professionals. They explained what my car needed in detail for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Buyer beware your car is sold to you as is as most of you
Buyer beware your car is sold to you as is as most of you know this the current condition is what you see what you get however, this company does not update the vehicle to manufacturer suggestions before selling the car. Be sure to ask if your car has been updated to what manufactured suggested services are before your purchase?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
Wonderful customer service.
Wonderful customer service. Zach was. So friendly,polite and knowledgeable. Loved that they also washed all the salt off my car. GOOD JOB!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.