Keyes Hyundai of Mission Hills

I only go to you guys to service my car. You guys are always friendly and nice and get stuff done in a timely manner. Thank you.

Keyes Mission Hills Hyundai Service Department provides customers friendly professional car care with discounts providing reasonably competitive pricing, and excellent vehicle maintenane.

The service team here is great! I had a bad experience with my first service at another Hyundai dealer in the area and decided to come here instead. I'm so glad I did because these guys are 1000 times better. Ian and the rest of the team are so professional and knowledgeable and I don't feel like I'm being rushed or forced to do a service I don't need.

Fast service, reasonable pricing, friendly staff, worked on car while I waited, only took an hour.

thank you thank you thank you exceed expectations special thank you to Mr Micheal and Ian and jam you guys Rock unbelievable the way you guys help , just in point awesome

My service advisor Ian was great. He deserves a high raise. The Keyes of Van Nuys tried to rip me off. Again.

Ian Archer, the Service Advisor at Hyundai Mission Hills took great care of my 2019 Kona. 50,000 mile service done in 2 hours and almost $200 less than the initial estimate. *My neighborhood Hyundai dealer/service center recently closed and Keyes in Van Nuys was not able to schedule an appointment within a reasonable time frame. I think the Mission Hills location is my new Hyundai service center.

Cris greeted me as soon as I arrived at the dealership. As always he is courteous and explained everything to me for what will be done for my visit.

Cris Torres was my advisor. He was great. Very professional, knowledgeable and he took care of all my needs right away. From now on I will be taking my car to mission hills.

The car had the dreaded rear hatch rattle, for which Hyundai's solution is to apply TSB 24-BD-012H of October, 2024. The rear hatch noises were still there, and I returned a few days later to have it looked at again, with no improvement. After the second visit I also observed that when the hatch closed the latching mechanism clearly strained to lock against the tailgate striker. When later opened, the latch released with a loud popping noise as the undue strain was suddenly released. It occurred to me that this could be caused by the overslam bumpers (one at either corner of the bottom of the hatch) at some time in the past having been adjusted outward (longer) too far, causing the lowering hatch to stop slightly higher than the latch was designed for. To test this I screwed in both bumpers 1/2 turn and test drove the car. All the noise was gone. Over the next couple of days I adjusted and test drove, finally settling on having the bumpers screwed in 1 full turn from where they had been when I left the dealer. All hatch rattling and friction noises remain gone, and the hatch now latches and unlatches with no apparent strain or loud noise. I posted this experience and solution on IONICFORUM.com. One poster replied with his experience, which described how he also adjusted the side bumpers, plus the method he used to actually measure the clearances of all the bumpers. I was apparently lucky that I only needed to adjust the overslam bumpers. The last step of the current TSB does say to adjust these overslam bumpers but goes into no detail about exactly how that is done. Perhaps Hyundai should release an update to the TSB that includes detailed steps to adjust the various hatch components to assure a successful fix, which otherwise apparently threatens to take more time than the dealer feels can put into it with the result uncertain. While I was there the second time, Oscar and a repair foreman (whose name I unfortunately cannot remember), observed that they could only apply the TSB as specified by the manufacturer, and if that didn't solve the problem it was up to the manufacturer to come out with further instructions. I do accept this to a degree and am not upset with how I was treated. I liked dealing with Oscar and will be happy to bring my Ioniq 5 in for service in the future.