Reviews
Thank you
Many thanks to George, Franklin, Allen and Joe Croce for their help in getting me my first ever Toyota. They were a great team and worked together to get my questions answered and my car delivered. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Outstanding in Every Way
I have bought my Toyota Corollas from Ginny Bisconti for many years, including recently a used Corolla for the granddaughter; I know that Ginny understands my needs, if fully attentive to me,will offer me a good price, and be on top of paperwork and all of the details of purchase. I have loved each of my Corollas, and will purchase only from Ginny.. This time, trading in my '08 Corolla for a new '20 Corolla was at first anxiety provoking but ultimately a reassuring experience. I was worried about mastering the new electronic and safety features of the 2020 Corolla. Thanks both to Ginny and Joe Croce, I drove home with in new car with confidence. I also am reassured knowing that should I still have questions, Joe will review and expand on our original "lesson," until I feel fully confident, comfortable, and competent. Allen Stern was also helpful in assisting with the paperwork.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Six cars in 20 years
Nothing I can say beats this one simple fact: we've purchased six consecutive new cars for DCH Toyota City. Their sales people -- Ginny Bisconti in particular -- are super-knowledgeable. The sales process is relaxed and gimmick-free. Joe Croce was super-thorough and patient in walking us through the control menus and Apple Car Play setup. Their service department is top-notch. And in 20 years those Toyotas have never left us stranded on the roadside. Just for due diligence and to confirm we haven't overlooked something, we continue to comparison shop Honda, Nissan and Hyundai. We've even been to other Toyota dealers. But DCH Toyota City continues to win every single time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful experience with purchase and pick-up of car.
I had a very good experience in purchasing my new Prius from DCH Toyota. I have purchased a Prius twice before but was deciding between the 2019 Prius with AWD or the Rav4 hybrid. I had been recommended to work with Ginny by a friend who has being cars with her since 2003. Ginny Bisconti was wonderful to work with. She was personable and patient and went out of her way to make sure we test drove both cars. She listened to our concerns and interests and was able to match us to the car that had everything we were looking for. On the day of the pick-up, we worked with Joe Croce who was extremely knowledgeable and took a great deal of time to explain and show me how to use all of the special features of the car. I was impressed that the first thing he wanted to check with me was that all of the items on the window sticker were actually on the car. He did not rush through the process and made sure all my questions were answered even if he had to look it up in the car manual himself.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
FRANK LESSA BLUE RAV 4
John Pritts and Joe Croce were extremely helpful with all the necessary information that was necessary for me to understand the new upgrades and benefits of the Toyota Rav 4 which keeps me to continue as a life long satisfied happy proud customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New Car Lease
My experience in returning my 2016 Camry that had a lease that was coming due (and thus I needed a new Camry to replace it) was exceptional. Working with my salesman John Pritts was a pleasure, as he took the time to explain the options available to me, and once I chose the car, was very patient in ensuring that I understood the specifics that I was interested in. I also was interested in delaying the delivery/pick-up of the car, and John was able to facilitate that without any issues and keep me abreast of the progress.. At the dealership when picking up the car, Finance Manager Allen Stern explained everything in the appropriate detail, and was able to swiftly overcome a system software issue to produce the electronic contract. And lastly (but certainly not least), Delivery Coordinator Joe Croce was extremely helpful as he diligently explained the features of my new Camry, particularly the AirPlay and SOS Connect options (which were new to me). Joe even went the extra mile in getting my SOS Connect account established before I left the dealership. As has been the case in my prior experiences with Joe, his warm and caring nature shone through as he ensured that I understood all of the features of my new car, and it was a pleasure seeing him again. I would heartily recommend this team to anyone looking to lease/purchase a Toyota vehicle! Claudio
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A Pleasure to work with..
They were down to earth and straight forward with pricing. A pleasure to work with and I would recommend them to anyone that is looking to purchase a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Getting new cars!
Both Ginny and Joe went extremely out of their way today and made getting two new cars a very smooth process! They were wonderful to work with!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Inspection
This last visit was for inspection and Mathew was great took care of all that needed to be done quickly .All the staff i dealt with have been informative , friendly and a joy on every visit .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great People Great Deals
This was my first car lease and it could not have gone better. From our salesman, Lex, our delivery coordinator, Joe, and Allen, the business manager, no one could have been nicer, more attentive or more helpful. I not only got an excellent deal it was done in a low pressure, supportive environment. I never felt rushed and every question and/or issue was patiently and completely explained. I whole heartedly recommend this dealer for your purchase or lease.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car