Reviews
Excellent leasing experience from this 'small town'' dealer
Kudos to your entire team at DCH Toyota City for making the leasing of my 2019 Camry a memorable experience; You guys have artfully transformed my DCH Toyota CITY leasing ‘experience’ into a personalized, warm, buyer- friendly one--- with a small town family atmosphere. I did my research by contacting over a dozen other dealers before arriving at DCH. I presented my best offer to your dealership by phone and it was accepted by John Curtis, the manager--which had my 'preferred' exterior and interior color scheme. Thanks to Jahaira for your courtesy over the phone (and at the dealership, too) and for promptly returning with John's no-hassle response. As promised you had the car ready for me to drive home the next day .And thank you, George Parker, for the test drive of the car of my choice and for your persistence and patience the next day as we waited for installation of the remote starter. And, also, thanks to Joe Croce for carefully and clearly explaining all the high tech safety features on the new model. I have already mastered them thanks to you. Thank you John Curtis, Jahaira Joseph, George Parker, Joe Croce, Marco Perez, Jennifer Colon, Alaina-Jay Carbone and Teresa Cohen. You guys are a great team. This is my 6th Camry lease-- five from other dealers. (I also purchased two earlier Toyota models.) This latest shopping experience at DCH Toyota City ranks right at the top. Amazing how you have done it!...to complement the high quality of the vehicle and the solid and reliable crew at Toyota Financial Services. . I look forward to dealing with your congenial home-town dealership again when my lease is up for renewal. Be glad to pass on referrals, too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Car was sold is very good condition
Car was sold is very good condition . Sales representative Alexie was very friendly. Location was easily reachable from train station. Would recommend DCH Toyota to others.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Excellent buying experience
When I came in I asked the sales manager for a knowledgeable salesman and he gave me Marc Ellison. Marc was very patient and explained all of our options. We closed the deal. When we picked up our car Joe Croce explained, with great patience, the operation of the car. He told us he is always available if we have any other questions in the future. Truly a great car purchasing experience. I will definitely recommend DCH to my family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent customer Service!
Great deal and customer service! All the staff members throughout my visit were extremely knowledgeable and most importantly friendly. Great buying experience would highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Happy Rav 4
My sales person Brandon and the delivery coordinator, Joe, we're extremely kind, patient beyond any place I have been. Also, Allen, was very professional and walked me through the financial part.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always great service, top mechanics!
Always great service. Been going to this service provider for over 30 years. They always get it right. In 30 years I only had to bring it back twice. Thats a good track record. They are not cheap but very close to what you pay else where. The deciding factor is you get your car back that day or you can wait for it if you have the time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Second time coming back!!!
Brandon, Allena and Devaughn were amazing; I was in and out with my second time renewing our lease and picking out a new car!! The made the process so easy and clear; I highly recommend using DCH and seeing these three guys for sure. I have 3 other Toyota dealers closer to me and I will always choose to stick with DCH Toyota. My family an hour away are even coming to visit them and see Brandon when their lease is up with Jeep to switch with Toyota with Brandon!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Experience at DCH Toyota City
My wife and I leased a 2019 Rav 4 today. Our total experience was excellent.We have been doing business with our sales rep Virginia Bisconti for 19 years. Our family has purchased 9 cars at the dealership. We know we can always count on her for a good deal. Allen Stern our finance manager was excellent in explaining everything we needed to know. Our Delivery Coordinator Joe Croce was extremely helpful when showing us all the features in the car. We were very impressed with the friendly service, and care we received. I would highly recommend the dealership to my family and friends. 😀 Bill and Barbara
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Easy in and out pick up Prius after accident damage
Great experience. Had my Prius V towed to the DCH service center after an accident, from the accident site. DCH made all arrangements with insurance company and me over the phone. When car was repaired, they arranged a courtesy car to pick me up; I was in and out of the service center in 20-25 minutes. I can't imagine a smoother experience.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
MARINES
WONDERFUL SALES WITH JENNIFER COLON AND JOE CROCE SPECIAL THANK YOU TO FRANKLIN CROCKER SALES MANAGER. Wonder professional courteous sales teamDCH ROCKS ROCKS ROCKS ROCKS
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car