Toyota City

(1,088 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 4 awards
2020 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award
New (866) 710-2958 (866) 710-2958
Used (877) 829-1886 (877) 829-1886
Service (877) 829-0875 (877) 829-0875

Reviews

(1,088 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota City from DealerRater.

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Excellent leasing experience from this 'small town'' dealer

Kudos to your entire team at DCH Toyota City for making the leasing of my 2019 Camry a memorable experience; You guys have artfully transformed my DCH Toyota CITY leasing ‘experience’ into a personalized, warm, buyer- friendly one--- with a small town family atmosphere. I did my research by contacting over a dozen other dealers before arriving at DCH. I presented my best offer to your dealership by phone and it was accepted by John Curtis, the manager--which had my 'preferred' exterior and interior color scheme. Thanks to Jahaira for your courtesy over the phone (and at the dealership, too) and for promptly returning with John's no-hassle response. As promised you had the car ready for me to drive home the next day .And thank you, George Parker, for the test drive of the car of my choice and for your persistence and patience the next day as we waited for installation of the remote starter. And, also, thanks to Joe Croce for carefully and clearly explaining all the high tech safety features on the new model. I have already mastered them thanks to you. Thank you John Curtis, Jahaira Joseph, George Parker, Joe Croce, Marco Perez, Jennifer Colon, Alaina-Jay Carbone and Teresa Cohen. You guys are a great team. This is my 6th Camry lease-- five from other dealers. (I also purchased two earlier Toyota models.) This latest shopping experience at DCH Toyota City ranks right at the top. Amazing how you have done it!...to complement the high quality of the vehicle and the solid and reliable crew at Toyota Financial Services. . I look forward to dealing with your congenial home-town dealership again when my lease is up for renewal. Be glad to pass on referrals, too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Car was sold is very good condition

Car was sold is very good condition . Sales representative Alexie was very friendly. Location was easily reachable from train station. Would recommend DCH Toyota to others.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent buying experience

When I came in I asked the sales manager for a knowledgeable salesman and he gave me Marc Ellison. Marc was very patient and explained all of our options. We closed the deal. When we picked up our car Joe Croce explained, with great patience, the operation of the car. He told us he is always available if we have any other questions in the future. Truly a great car purchasing experience. I will definitely recommend DCH to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent customer Service!

Great deal and customer service! All the staff members throughout my visit were extremely knowledgeable and most importantly friendly. Great buying experience would highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Happy Rav 4

My sales person Brandon and the delivery coordinator, Joe, we're extremely kind, patient beyond any place I have been. Also, Allen, was very professional and walked me through the financial part.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Always great service, top mechanics!

Always great service. Been going to this service provider for over 30 years. They always get it right. In 30 years I only had to bring it back twice. Thats a good track record. They are not cheap but very close to what you pay else where. The deciding factor is you get your car back that day or you can wait for it if you have the time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Second time coming back!!!

Brandon, Allena and Devaughn were amazing; I was in and out with my second time renewing our lease and picking out a new car!! The made the process so easy and clear; I highly recommend using DCH and seeing these three guys for sure. I have 3 other Toyota dealers closer to me and I will always choose to stick with DCH Toyota. My family an hour away are even coming to visit them and see Brandon when their lease is up with Jeep to switch with Toyota with Brandon!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Experience at DCH Toyota City

My wife and I leased a 2019 Rav 4 today. Our total experience was excellent.We have been doing business with our sales rep Virginia Bisconti for 19 years. Our family has purchased 9 cars at the dealership. We know we can always count on her for a good deal. Allen Stern our finance manager was excellent in explaining everything we needed to know. Our Delivery Coordinator Joe Croce was extremely helpful when showing us all the features in the car. We were very impressed with the friendly service, and care we received. I would highly recommend the dealership to my family and friends. 😀 Bill and Barbara

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy in and out pick up Prius after accident damage

Great experience. Had my Prius V towed to the DCH service center after an accident, from the accident site. DCH made all arrangements with insurance company and me over the phone. When car was repaired, they arranged a courtesy car to pick me up; I was in and out of the service center in 20-25 minutes. I can't imagine a smoother experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

MARINES

WONDERFUL SALES WITH JENNIFER COLON AND JOE CROCE SPECIAL THANK YOU TO FRANKLIN CROCKER SALES MANAGER. Wonder professional courteous sales teamDCH ROCKS ROCKS ROCKS ROCKS

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.