Reviews
Special thanks to Raphiel Rodriguez of sales and Katie
Special thanks to Raphiel Rodriguez of sales and Katie Stevens, who explained the features of the cars operation. Both are extremely knowledgeable at their positions with this dealership. Thanks again Raphiel and Katie. Stan & Glenda Byrd.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stan & Glenda, we're delighted to know that Raphiel and Katie were able to assist you effectively at Mercedes-Benz Asheville. We appreciate your kind words! Safe travels in your new car!
Can’t say enough about this dealership and Darrell Inman,
Can’t say enough about this dealership and Darrell Inman, he is the best!! Always professional and they take great care of their clients. Just wish they had stayed in Candler.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Gwen, we're delighted to know that Darrell and our team at Mercedes-Benz Asheville have provided you with such a positive experience. We appreciate your feedback and look forward to continuing to serve you!
Nice people.
Nice people. Great service department. Probably the nicest service department I've ever been to. Well organized process. My service rep, Somer, was very personable and knowledgeable about the services as well as the car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're glad to know you had a great experience with our service department at Mercedes-Benz Asheville! It's wonderful that Somer was able to assist and share her knowledge. Thanks for the review, we appreciate it!
If you want to turn your car buying experience into a
If you want to turn your car buying experience into a nightmare, work with Fields Auto Group.You can find other dealers who will make you feel valued and respect you and your time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I had my GLE350 serviced at Asheville Mercedes-Benz.
I had my GLE350 serviced at Asheville Mercedes-Benz. Nate, my service advisor was great. He was very professional, and my service was completed very quickly. I have known Nate for several years and he is a great service advisor. I would recommend this dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Henry, it's great to know that Nate provided you with excellent service at Mercedes-Benz Asheville. We appreciate your recommendation and look forward to serving you again in the future!
Great service kind people especially Russell slider
Great service kind people especially Russell slider dynamite cafe timely appt with professional approach definitely will return
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Frank, it's great to know that Russell and the rest of our team at Mercedes-Benz Asheville provided you with such a wonderful service experience! We look forward to seeing you again in the future. Safe travels until then!
I was trying to purchase a used car from this dealer, and
I was trying to purchase a used car from this dealer, and everyone that I dealt with was very professional & they had great customer service. I decided not to purchase the car, and they just let me know if I needed any help in the future, they would be glad to help me. It was a very good experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to know you had a positive experience with our team at Mercedes-Benz Asheville, even if you decided not to purchase the car. We appreciate your kind words about our professionalism and customer service! Don't hesitate to reach out in the future should you need any assistance.
I had an appointment today to have the airbags recalled
I had an appointment today to have the airbags recalled got there they were they met me at the door wanted to know if they could help me so Nate what the agent that help me they took care of it. It was done quickly and they even washed my car that wasn’t expected, but highly appreciated. I’m very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Christopher, we're glad to know that Nate and our team at Mercedes-Benz Asheville were able to assist you promptly with your airbag recall. We always aim for a top-notch service experience - including the car wash! Thanks for sharing this review.
My service was great I got my car fixed
Nate is the man! Thanks for your help! I’ll make sure I come back and work with you any time. If you’re in town ask for Nate!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to know that Nate provided you with such a positive experience at Mercedes-Benz Asheville! We look forward to seeing you again in the future. Safe travels until then!
Service
Darrell was very helpful with my service. He kept me informed and entertained. I’ll be happy to deal with him in the future as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to know that Darrell was able to provide you with a positive experience at Mercedes-Benz Asheville! We look forward to assisting you again in the future. Thanks for your review!