Reviews
Good job Somer.
Somer was very professional. Helped with difficulty longer recall service time than I anticipated. Friendly, enthusiastic and credit to your business. Left very satisfied. Good job Somer.☹️
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mick, it's great to know that Somer was able to assist you professionally and enthusiastically during your visit at Mercedes-Benz Asheville. We appreciate the feedback!
Buyer Beware!
Went to look at a used vehicle. It ended up having a check engine light on. Their solution was to reset the check engine light and ask us to drive it again and see if it came back on during another short test drive. It might be good to bring your own scanner and look for permanent codes.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I'm sorry to read about your experience with the used vehicle. We aim for transparency and honesty in all our dealings, so it's concerning that you felt otherwise during your visit. I would like to discuss this further with you and see how we can make things right. Please feel free to reach out at any time convenient for you. Thank you, Curt Brown - Sales Manager - 828-609-1500
Mercedes - Benz Asheville, how do I go about saying all
Mercedes - Benz Asheville, how do I go about saying all the nice things I have to say after so many years of being taken care of by Darrell Inman and the folks at Mercedes. Above and beyond each and every time I go there. I am so grateful to have them to have my back, and they do. Darrell is kind, understanding, always there to calm me in various messes I get myself into. Thank you Darrell, again. You’re the best. Happy holidays. Shirley Renninger
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're overjoyed to know that you've had such a positive experience with Darrell and the rest of our team here at Mercedes-Benz Asheville. Your kind words mean so much, especially during this holiday season! We look forward to continuing to provide excellent service for many more years. safe travels until we see you next time!
Darrell from service
Darrell from service was great! He's professional and personable. Service was fast and I would recommend this advisor and dealership. Great job everyone. Thanks for a great experiences.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Patty, we're so glad to know that Darrell and our team at Mercedes-Benz Asheville provided you with great service. Thanks for your recommendation! We look forward to serving you again in the future.
Great service
I had to take my car to the service department and was greeted right away and helped instantly. Darrell was extremely helpful and pleasant. They have a great breakfast and lunch bar all complimentary. So nice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nikki, it's great to know that Darrell and our team at Mercedes-Benz Asheville provided you with prompt and helpful service. We're glad you enjoyed the complimentary food too! Thanks for your review.
The Best or Nothing.
Mercedes-Benz of Asheville absolutely lives up to the automaker’s slogan. The purchase experience was commensurate with what one expects from a modern, luxury auto dealership. Sales Manage Curt Brown and the entire team, including Noie Brewster, Frank Waters, and Katie Stevens, were honest, professional, and knowledgable. The process was extremely efficient, and I highly recommend Mercedes-Benz of Asheville to anyone considering the purchase of a luxury vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Todd, it's fantastic to know that our team at Mercedes-Benz of Asheville lived up to your expectations. We appreciate the shout-outs for Curt, Noie, Frank, and Katie! Thanks for recommending us - enjoy your new luxury vehicle!
Mercedes-Benz of Asheville absolutely lives up to the
Mercedes-Benz of Asheville absolutely lives up to the automaker’s slogan. The purchase experience was commensurate with what one expects from a modern, luxury auto dealership. Sales Manage Curt Brown and the entire team, including Noie Brewster, Frank Waters, and Katie Stevens, were honest, professional, and knowledgable. The process was extremely efficient, and I highly recommend Mercedes-Benz of Asheville to anyone considering the purchase of a luxury vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bernito, we're so pleased to know that your experience with Curt, Noie, Frank, and Katie at Mercedes-Benz of Asheville was up to the mark. We strive for efficiency and professionalism in our service. Thanks for recommending us!
Awesome
Awesome experience getting my vehicle serviced at this dealership. Russell was top notch! All recall items were handled and all my questions were professionally handled. Best Mercedes Benz dealership I’ve used since I owned my vehicle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gregg, we're delighted to know that Russell and our team at Mercedes-Benz Asheville provided you with an awesome service experience! We strive for professionalism and efficiency in all we do. Thanks for choosing us!
Not much for dealerships but this one was a fast and
Not much for dealerships but this one was a fast and thourgh. great experience AAA+
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Rene, thank you for the review! We are so glad to hear that you had a successful experience working with the Mercedes-Benz Asheville team. Drive safely, and we hope to see you again down the road!
I also wanted to add Makinzie Huges as well for her help!
You'll see me at the car wash....
Stellar service
Excellent service!! Somer is my person and she does a wonderful job! Car was in excellent condition when I received it back. Thank you Somer!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Liz, we're delighted to know that Somer and our team at Mercedes-Benz Asheville provided excellent service! We appreciate your feedback. Enjoy driving your car in its top-notch condition!