Checkered Flag Hyundai World

Absolutely wonderful Demario is attentive, funny , listens to your needs , this must be our 4th car through him. He ALWAYS goes above and beyond , extremely patient did i mention hilarious. Give this man a raise , he does the most important thing perfectly and that’s following up and genuinely!

The process was smooth and easy and everyone I spoke to was professional and knowledgeable. Paul got everything done efficiently and made me feel at ease throughout. Adam then took over and got me a great rate. Very happy with my experience with the dealership! Love my new car.

Well to start Checkered Flag salesman, Dillon Ellsworth, is a stellar human being and salesman. He was immensely helpful from that very first phone call til driving off the lot. When things started looking bad for me, Dillon fought hard. I truly felt like he was in my corner no matter what. To be honest, I don't anyone would have done what he did. Dillon and finance manager, Kyle, were truly blessing in disguise. I will never forget this experience. I am beyond elated, thankful and grateful. With a funny, charismatic, passionate salesman like Dillon Ellsworth; I don't think there is anything better anyone could have done. Being that this was my first time ever going into a dealership and buying a brand new car, I wouldn't change anything. He was upfront with everything and made the whole process less stressful. He's a model employee.

I used to love this dealership. They always had convenient appointments and were always so well at communicating….I don’t know what has happened over the last 2 years, but I wouldn’t recommend this dealership to anyone. I’ve had the worst experiences with them over the last few months trying to get my car fixed for a known engine issue. When I asked why it wasn’t just recalled I was told that it’s cheaper for Hyundai to fix the issue on a case by case basis… I have had to drop my vehicle off several times for days on end for oil checks. I completely understand the need for those types of checks when dealing with warranty related items, but one of the times they had my car for 2 days before telling me that I brought it in too early and that I’d need to bring it in again in another 100 miles. The lack of communication is abysmal. Once I finished all of the warranty hoops I then had to wait for an approval from corporate. After a week of not hearing anything and not being able to get ahold of anyone I requested the general manager’s assistance. He was able to verify that my warranty claim was approved and the engine just needed to be ordered. I called to check a week later after hearing nothing yet again and was told that the engine still hadn’t been ordered, but it would magically get there and installed by the time I needed to leave for vacation. I made it abundantly clear that I had already paid for the vacation and other family members were meeting me SEVERAL times every time I spoke to them. I was assured that if I was given a rental at that time that I could get special permission to take it out of state to attend. After getting the rental I was then told that I could not take it out of state, but my car would be ready before I left. After all of my experiences I voiced my concerns and was told my vehicle would be ready for me to leave on Monday…. I reached out the Wednesday before… no response, then the next day. I was told that the engine wasn’t in yet, but once it was in it would only take a day to put in. I reminded them that I was leaving on Monday and was told that if it came down to it there would likely have to be an exception made for the rental to go out of state. I said, ok, either is fine I just needed a vehicle and couldn’t miss the trip. Monday rolls around and guess what’s not done?! My car, and I’m told that it was promised to be ready by close of business on Monday. That was NEVER in our discussion. Why would I be okay with leaving to drive 10+ hours out of state at 6pm???? To top the cake of this whole thing I was then called at 4pm and told my car was done, but when I verified exactly what was done the services that we discussed and had in writing weren’t complete. It’s now Tuesday and they still aren’t complete… and in true Checkered Flag fashion, nobody has called to follow up since I spoke to them yesterday at 4pm. I’m very interested to see how they will respond to this review as I have everything in writing or voicemail to verify all of my claims. Bottom line, AVOID THIS DEALERSHIP AT ALL COSTS.

Great experience at checkered Flag Hyundai! Patrick was an awesome salesperson to work with and was very knowledgeable about what products he could offer that met our needs. My wife and I loved that there were no high pressured sales tactics, haggling, or navigating crazy sales tactics. All of the pricing was upfront and honest and they worked with me to get exactly what I wanted at a fair price. Patrick and the team were quick to communicate throughout the process and made us feel very comfortable with our purchase and confident in the services and warranties that back their products. Would highly recommend.

Joey and the team at Checkered Flag Hyundai were amazing. I have bought 4 cars from them, one a few weeks ago when the systems were down. They were fantastic working through all those issues and stull got us out the door in a decent time with our new car.

First drove 1.5 hours in traffic to go see the one dealership who does not hound you but treats you with respect.they sit go through budget determin best fit and give you clear choices to keep on budget..no switch n bait no lies no swindels just pure great customer service..Great trade in value too. Hands down best dealer in Hampton roads..

She was very helpful and knew what she was talking about. Will definitely recommend her to others

Friendly amazing personal customer service. No pressure. Explained everything and how to use features in the car. Smooth fast easy transaction. Rich Jakubs even went steps further to offer better financial options. Best car buying experience ever with this customer service expert ! Gained a customer for life.

Geoff was attentive, and quickly responded by giving us options according to our requests and we ended up purchasing our perfect vehicle. We had a very pleasant experience.