Reviews
Does not respond to messages, phone, text, or other.
Does not respond to messages, phone, text, or other. Not service associates, or Managers. 2 months and car not repaired, but daily mail requests to come buy another. WHY Would I bother with this experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I would like the opportunity to better understand your experience and offer my assistance. Feel free to call or email me directly so I can help find resolution for your issues. ryan.garner@checkeredflag.com Thank you, Ryan Garner
5 star car buying experience
The process was quick and easy without all of the normal dealership pressure to spend more or dance around questions. Nick was very helpful and felt that all my questions were answered accordingly and I am overall very satisfied with my purchase. Amazing dealership all around.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this review, Daniel. We are pleased to hear that Nick was able to provide an efficient and overall positive experience. Sincerely, Ryan Garner - General Manager - ryan.garner@checkeredflag.com - 757-490-1111 Ext. 4700
New Car Purchase
I had the best experience at this dealership. Denise helped me pick out the best car for me and I couldn’t be happier with my purchase!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle, Elise! Thank you for taking the time to write about your experience. It's great to know Denise and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Ryan Garner - General Manager - ryan.garner@checkeredflag.com - 757-490-1111 Ext. 4700
Happy New Hyundai Owner
The sales consultant was helpful, interested and efficient without being too aggressive. When we decided on our new car, our sales consultant was the person to handle all of the paperwork! No visitation from other departments to make the new car experience more painful that happy. Our admin time was 1 hour and forty five minutes start to finish with a trade-in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ryan Garner - General Manager - ryan.garner@checkeredflag.com - 757-490-1111 Ext. 4700
Extremely Satisfied Customer!
My service advisor! He was awesome! Great personality! You can tell he likes his job and dealing with customers! You need to give him a raise!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ron, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is satisfied with the overall experience. We look forward to working with you again! Sincerely, Ryan Garner - General Manager - ryan.garner@checkeredflag.com - 757-490-1111 Ext. 4700
Fast support.
Nice work, user friendly and they have a nice waiting area to wait from. The online appointment system helped out alot in making my appointment.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Ryan Garner - General Manager - ryan.garner@checkeredflag.com - 757-490-1111 Ext. 4700
#1 Hyundai Service Department
Service Department is best around, tried 2 other Hyundai dealers first and was not impressed. Seth and Perchanda made me feel welcomed and built the trust to make me a Checkered Flag customer for life. Thanks again guys ! So happy to have my car back better than ever!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, Tracy. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Checkered Flag Hyundai World, we value our customers and we look forward to seeing you down the road. Sincerely, Ryan Garner - General Manager - ryan.garner@checkeredflag.com - 757-490-1111 Ext. 4700
Rich for the Win!
Rich is a warrior for the customer and there are no words for how much we, as a whole family, appreciate all he did for us. While running all over and getting us the best support possible, he made all of us feel at home, happy and as comfortable as possible with the whole process. Rich you are the man!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Rich was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Ryan Garner - General Manager - ryan.garner@checkeredflag.com - 757-490-1111 Ext. 4700
Sell your car outright or they will offer you a Kelly
Sell your car outright or they will offer you a Kelly Blue Book Instant Cash Price instead of the KBB Trade-In Value, which is $5k-7k below your cars real trade in value. Then they'll try to convince you your car is being low balled because "no one can say for sure what a good conditioned used car really means." Maybe not, but I bet I and the BBB can tell the diff. between an Instant Cash Offer and a Trade-in offer. My trade retails for $28-29k all day long, and Trade-in ranges from $23k-26k, yet they only offered the Instant Cash Price of $20.5K, then tried to convince me that my trade, which is in excellent condition, somehow fell on the LOWEST possible side of the Trade in range...which, btw, is $3k short of what KBB says it should be. CC to the BBB
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We acknowledge your review and are currently looking into the events you’ve detailed.
Quality service
My service advisor was awesome! Lovell communicated any issues and was able to get my car completed in a timely fashion. He had a great attitude and was extremely helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dominique , thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Ryan Garner - General Manager - ryan.garner@checkeredflag.com - 757-490-1111 Ext. 4700