Checkered Flag Hyundai World

Awesome Customer Service!!! Our salesman made it super easy , in and out in less than a hour!!

Thanks to Demario I was able to get the car of my dreams. Thank you so much!!

When my wife and I started looking at new vehicles, we quickly realized that we needed to find a salesperson who understood the current vehicle market, and who wouldn’t tell us only what we wanted to hear just so that they could get a deposit on a vehicle that might be arriving in 3 to 6 months. We wanted to find a salesperson we could trust. We found Martene Hogan through DealerRater, and the 5-star reviews were spot on. After speaking with Martene for half an hour, where we peppered her with questions and concerns about buying a new vehicle in the current market, we were pleased that she answered our questions truthfully. She never pressured us into purchasing a vehicle, just so she could make a sale. Once we put a deposit on a vehicle that was coming, Martene continued to keep us updated. Since in the current vehicle market, you have to take what you can get, we ended up purchasing a vehicle with more features that was being delivered to a different dealership in the area. We enjoyed working with Martene so much that we are planning to bring our new vehicle to her dealership for service instead of the dealership that received the vehicle. If you are in the market for a new vehicle, and are looking for a salesperson that is trustworthy, and who puts customers first, Martene is exactly who want.

Wonderful experience! No hassle, my salesman knew exactly what I wanted and he delivered (literally)

Seth H. was courteous and professional. He explained the process, kept me updated on the timeline and was a pleasure to work with. I’m glad I switched from the Hyundai dealership that’s actually closer to my house. I will come back to Checkered Flag Hyundai and recommend it to others because of how well I was treated by Seth.

Avoid this business at all costs. I brought my vehicle to Checkered Flag Hyundai weeks ago to fix a very minor issue regarding a molding on a newer Sonata where the plastic was scratched and barely punctured -- from far away you can't even tell there was damage. Checkered Flag provided a service appointment (Jessica, the service advisor) the next day, and when the vehicle was worked on it was discovered the part was actually wrong – but they had already torn off the molding and broken the piece in the process. Jessica promised to order the correct part and call us back – but never followed through. A week later, I call their parts department and discover the part was in fact ordered and had arrived a day or two ago – yet nobody had called us to set an appointment. I speak with the service manager (Ashley) and I am told the part needs to be painted and that it will get done the following week. A week goes by, no word from anyone or any status updates. I call and email Ashley, no response. I call and email Bryan Lane (General Manager, same guy who responds to most of these reviews on Google) to discuss the problem and find resolution. No response. That very day we receive a text message from the dealership at 9PM EST to set an appointment in the future because, guess what, the part has not yet been painted and they just aren’t sure on the timeline. The follow up is a clear confusion on where we are in the process and what the next step is. It’s been almost a month. So I’ve had to drive around with a molding missing on my car for several weeks now with still no idea on when Checkered Flag Hyundai intends to fix the problem. I could have at least had my slightly damaged part put back on in the meantime and taken the vehicle to a different shop that knows what they’re doing. Unprofessional barely scratches the surface on how to define this place.

I bought my second vehicle from this dealership, and had a wonderful experience. Steve Pugh was knowledgeable and personable, and very helpful in finding just the right new Tucson for me. The entire staff is friendly, and the atmosphere of the dealership is very welcoming. I've also always had great experiences in the service department, have been a customer since 2015.

Denise was amazing helping me after my car accident in March! She kept me informed every week about new vehicles coming in. Although I had found one with someone else, I will tell everyone to go see Denise Polinchock at Checkered Flag Hyundai! She is a blessing!

Avoid this business at all costs. I brought my vehicle to Checkered Flag Hyundai weeks ago to fix a very minor issue regarding a molding on a newer Sonata where the plastic was scratched and barely punctured -- from far away you can't even tell there was damage. Checkered Flag provided a service appointment (Jessica, the service advisor) the next day, and when the vehicle was worked on it was discovered the part was actually wrong – but they had already torn off the molding and broken the piece in the process. Jessica promised to order the correct part and call us back – but never followed through. A week later, I call their parts department and discover the part was in fact ordered and had arrived a day or two ago – yet nobody had called us to set an appointment. I speak with the service manager (Ashley) and I am told the part needs to be painted and that it will get done the following week. A week goes by, no word from anyone or any status updates. I call and email Ashley, no response. I call and email Bryan Lane (General Manager, same guy who responds to most of these reviews on Google) to discuss the problem and find resolution. No response. That very day we receive a text message from the dealership at 9PM EST to set an appointment in the future because, guess what, the part has not yet been painted and they just aren’t sure on the timeline. The follow up is a clear confusion on where we are in the process and what the next step is. It’s been almost a month. So I’ve had to drive around with a molding missing on my car for several weeks now with still no idea on when Checkered Flag Hyundai intends to fix the problem. I could have at least had my slightly damaged part put back on in the meantime and taken the vehicle to a different shop that knows what they’re doing. Unprofessional barely scratches the surface on how to define this place.

DiMario was kind, patient, and listened to everything we were looking for! He stayed late to make sure we were able to pick up in the AM with no issues!