Reviews
Moises Macias
Had the best buy experience ever! Thank you for thier attention to detail and customer experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mosies Macias, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Charlie Clark Nissan El Paso. Thank you for your feedback and have a great Wednesday!
Buyer
Great experience great customer service provided by Enrique and Hector
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Valeria Mendoza, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Charlie Clark Nissan El Paso. Thank you for your kind review; we are happy to pass along your comments to the team here at Charlie Clark Nissan El Paso!
Charlie Clark Nissan
Great service! I strongly recommend... Pablo was my salesman, help me with all my needs with no stress.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Luis O, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Charlie Clark Nissan El Paso. We are happy to pass along your comments to the team here at Charlie Clark Nissan El Paso!
Mikes service
Outstanding Great service and Friendly sales staff
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael Doblado, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Charlie Clark Nissan El Paso. Thank you for your kind review; we are happy to pass along your comments to the team here at Charlie Clark Nissan El Paso! Have a great Thursday!
Great customer service great dealership
What a great experience today at Nissan Charlie Clark everybody was so helpful and acknowledgeable. I wouldn’t wanna have it any other way I totally recommend it !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
False advertising
So they had a promotion for $100 to test drive a new vehicle if you owned a Hyundai. Which I legitimately was there trying to get into a Titan. Couldn't come to payment terms. Either way, I was using my 2013 Hyundai veloster turbo for a trade. Long story short, they prolonged the $100 deal saying that the GSM wasn't in. This went on for a week. Then I called Omar and he said to come in and they'd have my check ready. Within 30 min of talking to him I was at the dealership. Had me waiting there then my salesman told me he was going to get the check from GSM. I waited, then he comes back and tells me that the GSM said it was a promotion from last month, and that it was only while supplies last! So not only lies, but had me waste my lunch time to get the run around. Sad thing is I've bought 2 vehicles from them already and this is how they treat customers. Highly advise not going there. Service dept is the best though. I'll give them that.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Tony C, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. I will bring this issue in our daily meetings with our management staff. I will make sure this is fixed and we will improve. I would like for you to still keep us in mind for the near future. I know you purchased two vehicles before and would like for you to give us your service. I would like to fix this negative experience to a positive experience. If you can please contact me at 915-706-4100 ask for Gracie Arellano and would like to speak to you in detail and we can fix this issue. Thank you! I hope to hear from you soon.
Not a good experience
I went there looking to get a used car and they kept trying to put me in a brand new car rven though i told them i could not get into a new car at that time.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We still want to earn your business in the near future. If you have any questions about our promotions please contact me at 915-706-4100 and ask for Gracie Arellano. Thank you and have a good day!
The bad experience terrible ������������
my experience buying a car with this company a nightmare began on May 21 of this year I went to change my nissan rouge for another nissan I wanted another one like the one I had and they told me that I did not qualify for that if not for a nissan sentra and me I said it is OK to take the car on May 26 from that day until August 18 I could not pay because they could not finance with any company ran my credit with 20 places and as a result the credit went down and the interest rose 3 contracts in all this time with pure lies told me that my papers were lost and then contactron my dad so that I signed I could not make a single payment for that car then they told me to pay directly to them but everything was the calls and lis texts stalkers that they made me and the texts telling me to return the vehicle because they will report stolen to the police the truth this has been a nightmare the worst agency to buy a car is this and finally none of the people who attended me already work there every time I went to the agency and there was one less person I hope and before buying look at the comments so that what happens to me does not happen to me. ��������������������������������������������������������������������������������
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
MR JA MORENO
NOT A GOOD EXPERIENCE !!!!!!!! I WAS LOOKING TO BUY A USED TRUCK BUT THEY KEPT TRYING TO SELL ME A NEW CAR NOT WHAT I WANTED
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Ja Moreno, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I would like to turn your experience into a positive experience. When you decide to be back in the market don't hesitate to contact me at 915-706-4100 and ask for Gracie Arellano. THANK YOU! I LOOK FORWARD IN WORKING WITH YOU IN THE NEAR FUTURE.
Daniel
The people their are so friendly amd kind and help me out alot with what i was looking im really satisfied wvwn though i didnt get anything that they im sure to go back to get somwthing
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase