Dover Honda

Excellent sales staff and service. This was our third Honda purchase and we cannot say enough about the quality of service we have received. Our entire process once we chose our vehicle took no longer then two hours. Love you guys and gals.

I can't say enough good things about the people I dealt with at Dover Honda. Kris ("Kris with a K") Adams was so helpful and honest and so not like your old school high pressure salesman who just wants to take your money and send you away. Kris sat with me and showed me how to work my 21st century space car and stayed with me until I knew how all the features worked. His customer service was above and beyond what I expected to receive at a car dealership. Cody Davenport was so great working the financing for me. He actually came to me with a better loan term than what I had requested. He saved me money! Bob Hajjar is the MAN! I cannot express how thankful I am that he was able to work within my budget. Kris with a K, Cody, and Bob are a great team. I will not hesitate to send folks their way.

Everyone was very cordial and professional, especially Caitlin and Marsha. What I did not appreciate was the multiple emails I received despite the fact that I had already set an appointment to test drive a 2016 Honda CRV. It was obvious that the history of email contact was not reviewed before additional emails went out, or it is an automated system that does not know that other emails were sent out. Either way, that needs improvement.

Was looking to purchase an Accord Touring Edition in a specific color combination and Dover Honda was able to find me that car. Rick Stern and the staff at Dover Honda made this the best new car purchase I have ever experienced. I appreciate that Rick was able to get the paint protection film and other accessories I wanted on the car installed during the prep process.

This is my second experience purchasing a car at Dover Honda. It was Paula Redden’s incredible attention to the customer experience from my first visit that brought me back. She treats all of her customers with the same level of understanding, humor and compassion-as though they were close friends or even family. Admittedly, car shopping has always been somewhat intimidating to me as a result of the negative stigma and connotations associated with car dealerships in general. Knowing her customers as well as she does, Paula connected me with Kris Adams who, in the simplest terms, just gets it. He met my skepticism, over-thinking nature, and self-doubt with humor and patience and I could not be more grateful. As both a salesperson and a human being, Kris is incredibly genuine and the epitome of a gentleman. His approach was perfectly relaxed and I felt absolutely no pressure to make any rash decisions without understanding all of my options. He ensured that I found the exact car that would fit both my need to find a reliable car within my budget, as well as my superficial want to drive something that will, simply put, “make me look cool,” (because this is important). Being that Kris is incredibly knowledgeable as well as trustworthy, he recognized just how much hand-holding I required without being too assertive. There are not many decisions in my life for which I feel confident or don’t second guess, yet somehow purchasing a car-of all things-at Dover Honda is one of them. Even down to the dreaded walk into Finance-where I am always convinced I will be bamboozled into all sorts of unnecessary features-Marsha Heiland truly “sealed the deal” for me-so to speak. She understood my needs and how to best meet my financial goals with plans that were right for me and my new (used) car- while also making me laugh. It takes a special person to make me chuckle and smile while writing out such a hefty check! I cannot imagine that there are many dealerships who have a reputation of making such a scary process so painless-dare I say fun even? I laughed my way through every step and with the most amazing support from the entire team. If there is anything that validates what a consistently exceptional dealership Dover Honda is, it is their high volume of repeat customers. This may only be my second experience at this store, but between Paula, Kris and Marsha; I would now consider myself a Dover Honda Lifer. Thank you all for taking such good care of me. Mary Ann T.

Once again am very satisfied with Dover Honda. I have been a client. Since 2017 and recently got a new Honda CR-V 2019. Thank you again Al Lepler you are always pleasant and very knowledgeable! The financing piece was very easy thank you Cody!

Al Lepler and the team at Dover Honda did an outstanding job helping me find a used vehicle! Friendly, courteous, professional with enough personality to keep me comfortable during the process. Worth going back!

This has been the best vehicle buying experience I have ever had! Paula was a pleasure to work with along with John. John took the time to explain all the new buttons I have with my Ridgeline! Thanks Paula for finding the perfect truck with all the bells and whistles I asked for. Cody from finance was awesome and knowledgeable Laura

Enjoyed my experience at Dover Honda with Allan! He made it an easy decision. Very helpful and informative during the whole experience. Highly recommend Dover Honda and Allan as a sales representative!

I had a terrific sales person Becky who showed me many cars. She was patient with me. I had many questions and she took the time to answer them all. I never felt any pressure. She introduced me to Bob her manager who also helped in explaining the discounts I was eligible for. Paula showed me some neat tricks about the car. I found everyone to be very friendly, kind and knowledgeable a pleasure to work with.