Lithia Chrysler Jeep Dodge Ram of Wasilla

Just bought a brand new truck from these guys! The sales team were really chill and informative. Carl helped me out and was awesome to deal with

I am a long customer and i have purchased 3 trucks from them, and they are hands down the BEST dealership ever. The Sales professionals will walk you through all aspect of the vehicle you are interested in. The Finance manager worked furiously to get the best possible deal for me. You must try this dealership.

Recently set up an appointment for my 2020 Ram 3500. I needed service for my DEF System, was informed there were no walk-ins for oil changes, and placed on the schedule. When I called to confirm my appointment, I was informed there were no appointments, and advice it’s a first come first serve basis for Diesels. I was further informed if I brought in my truck today, service would be completed within 4 days. 2 weeks later, I called for an update and was informed no work had been done and that they didn’t have a diesel mechanic. Not once did anyone inform me that the mechanic was on vacation, or when he would return. No one even called to check in with me. No one offered any help with a loaner vehicle nor did an oil change even get preformed. I have never been so disappointed and let down by a dealership, especially paying for a specialized extended care warranty as well as lifetime oil changes. DO BETTER Lithia. I don’t for one second blame the hard working employees, I blame the lack of leaders and lead supervisors in this company for the blatant disregard for their customers.

I’ve worked with Lithia before and had a good experience, and this most recent time was even better! I was shopping for a newer Traverse for my wife recently and found one at a local Lithia dealership. Jordan was my salesman and was absolutely awesome throughout the entire process. He was friendly, and listened to what I had to say. He was knowledgeable about every step and was never pushy, he seemed like he genuinely had my best interest at heart. The deal got done with no issues whatsoever and the wife is beyond happy!

They provided me with great customer service and I’ve had a good experience dealing with the shop.

My wife and I we walk in to get sxt charger for my daughter, salesman name brendon he so helpful then we get to drive home to surprise my daughter thank you brendon

Epic failure by the service department, again. Mainly the service advisor, I think Joe might be his name. Who knows? I should have walked out as I heard the same xx with the person I was behind in line. Thought I’d give them the benefit of the doubt, but, again, the service advisor makes promises that they can’t keep. Wasted 2 days of my time, and still didn’t get the issues resolved. Won’t be back!

I wasn’t at the dealership when I went through the process of buying my Gladiator, I was up working on the slope. Brandon in sales was superb, he worked around my schedule so I could always get ahold of him when needed. I told him my budget and he did everything he could to make it happen. Absolutely would recommend seeing him for your next vehicle.

I had the pleasure of working with Greg Shepard at Lithia Chrysler Dodge Ram in Wasilla, and it was a fantastic experience. Greg was wonderful to talk to, with no pressure whatsoever. He had a level head and was extremely knowledgeable about the vehicles. He made the car-buying process smooth and enjoyable. I highly recommend Greg Shepard and Lithia Chrysler Dodge Ram to anyone in the market for a new vehicle.

Awesome team, they went above and beyond and made sure my time was not wasted. Would absolutely drive out from anchorage again for their customer service.