Reviews
Brandon was a great salesman to deal with.
Brandon was a great salesman to deal with. The whole sales and finance team are great.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and the 5-star review! We do appreciate it!
There's a problem almost every time I come here.
There's a problem almost every time I come here. I've tried to buy vehicles here, all they want to do is offer well below "fair" value on trade ins. They have ridiculous markups on new and used vehicles. For warranty service, appointments are months out, then when you get there, they won't offer a loaner car like virtually every other dealership I've dealt with. They've even tried to deny my Mopar coupons before. This dealership is disgraceful. I literally drive over 100 miles to Kendall Ram in Soldotna to avoid these people and every time I don't, I'm reminded why.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Tom, I am happy you were able to speak with our service manager. I did follow up with him and it sounds like we addressed the issues with your vehicle and had you on the road in a reasonable amount of time. If this is not the case, please let me know. Regarding your issues with sales, please know that unless you have tried to buy a vehicle with us in the last year you have not interacted with what is an entirely new sales staff and new management! I also implore you to check out our pricing online for both new and used as we have the lowest new prices in the state and are highly competitive with our used pricing, most under book value! Please let us know how we can assist in the future and if we can earn your business! Ansel Sandone AGM Lithia CJDR Wasilla ASandone@Lithia.com
Edit: Jim the service manager, saw my review before leaving the dealership and asked to talk to me about it. He took a minute to explain why they don't currently have loaners for warranty repairs, and it has to do with Stellantis not wanting to pay a reasonable amount to the dealers. Jim also expressed his desire to fix issues with the dealership, so customers are happy with their experiences. Jim seems genuine, hopefully he is successful.
Remarkable services and professionalism Customer service
Remarkable services and professionalism Customer service is unique and I was treated with respect. Great job
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words. We appreciate your feedback and are glad you had a great experience with Lithia Chrysler Jeep Dodge of Wasilla.
Richard is EXCELLENT!
Richard is EXCELLENT! His professionalism and knowledge are unmatched! We will be buying here again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words about our team at Lithia Chrysler Jeep Dodge of Wasilla. We look forward to your future visits.
Third time in a row that I brought my Jeep in for
Third time in a row that I brought my Jeep in for scheduled warranty work and the appointment is lost, service adviser that worked on it is gone (no longer with the company) and there's no information if the parts needed were even ordered available when I drop it off. One week later and no one has returned my phone calls to even tell me what the timeline is or if they even have the parts. All of this while I'm paying for a rental car. Btw, my January 3rd 2025 appointment was their first available when they couldn't finish the work the last time they had the car in September 2024. Also btw- one of the jobs they need to do is to replace the oil pan that they ruined by over tightening the drain plug changing the oil at the dealership over six months ago now. Is this OK with Stellantis? How are they allowed to sell cars they can't service?
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Please know your feedback is very important to us. I would like to speak with you about your experience with our Service Team regarding the available appointments, as well as the work done on your Jeep. At your earliest convenience, please send me an email with your contact information so we may discuss this further. Best regards, Daniel Bridgeman Service Manager danielbridgeman@lithia.com
Easy to work with Brandon did well Detail shop needs
Easy to work with Brandon did well Detail shop needs to do better at job
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear you found it easy to work with our team at Lithia Chrysler Jeep Dodge of Wasilla. If you have specific feedback about the detail shop, feel free to reach out so we can address any concerns. Thank you for your review.
Jayson and Cody made the entire process so easy.
Jayson and Cody made the entire process so easy. Jayson is so enthusiastic and knowledgeable. Cody is a whiz with financing! He got a great interest rate for me and explained everything so I could make an informed decision on extra coverages. This is my first time buying a JEEP and it was just delightful. I would HIGHLY recommend them to anyone!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy our team could assist with your JEEP purchase at Lithia Chrysler Jeep Dodge of Wasilla. It's great to know they made it an easy process for you and helped provide clarity, especially regarding financing options. Thank you for recommending us, and enjoy your new JEEP!
Richard, Steve and staff were more than accommodating for
Richard, Steve and staff were more than accommodating for me and my family on our latest vehicle purchase. My 3rd vehicle purchase from them. Thank you very much, Lithia!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Lithia Chrysler Jeep Dodge of Wasilla once again. We're grateful for your continued trust in our team and service. Take care, and enjoy your new vehicle!
Very fast and smooth process.
Very fast and smooth process. Eric was very helpful and knowledgeable. Usual sales negotiating tactics but got the job done.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for choosing Lithia Chrysler Jeep Dodge of Wasilla. I’m glad our team made your experience smooth and efficient.
My salesman Jayson was very helpful with purchasing my
My salesman Jayson was very helpful with purchasing my new car and processing my trade in, if there were questions he needed clarification on he was able to get the answered quickly. This was one of my quickest experiences at a dealer, and they were very willing to negotiate and work with us on a deal.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Happy to hear about your smooth experience at Lithia Chrysler Jeep Dodge of Wasilla. Our team always aims to assist with efficiency and meet our customers' needs. If you have any other questions, feel free to reach out anytime.