Mercedes-Benz of Loveland

(731 reviews)
Visit Mercedes-Benz of Loveland
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 692-6907 (888) 692-6907
Used (888) 762-3147 (888) 762-3147
Service (888) 864-6201 (888) 864-6201

Reviews

(731 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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My experience was awesome and very helpful. They helped...

My experience was awesome and very helpful. They helped me find a car that fit my needs without trying to push my financial limits. Very happy with my experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for your kind words about your experience here at Mercedes-Benz of Loveland. We try every day to satisfy our customers and it’s always nice to know when we succeed. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

We have been to different dealers And had very bad...

We have been to different dealers And had very bad experience however all that came to an end when we drove 2 hours to Mercedes -Benz in Loveland twice to purchase different vehicles because the customer service that Loveland has is impecable... amazing attention to detail, they take the time to explain everything you need to know about the vehicle you are interested in... I have worked twice with Chase Albright and Alex Clarke they are knowledgeable and super friendly... the people here at Mercedes -Benz of Loveland are amazing... love how they treated me and will drive 2 hours again and again to purchase any future vehicles... I have two different dealers near my house and don’t care to go to them... so if you are interested in buying a Mercedes-Benz... go to the one in Loveland and ask for Chase Albright he is awesome to work with!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Nelluchi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Loveland and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Love the people at Mercedes-Benz of Loveland!!!

Ordered a New Vehicle .. We have been to different dealers And had very bad experience however all that came to an end when we drove 2 hours to Mercedes -Benz in Loveland twice to purchase different vehicles because the customer service that Loveland has is impecable... amazing attention to detail, they take the time to explain everything you need to know about the vehicle you are interested in... I have worked twice with Chase Albright and Alex Clarke they are knowledgeable and super friendly... the people here at Mercedes -Benz of Loveland are amazing... love how they treated me and will drive 2 hours again and again to purchase any future vehicles... I have two different dealers near my house and don’t care to go to them... so if you are interested in buying a Mercedes-Benz... go to the one in Loveland and ask for Chase Albright he is awesome to work with!!! ( wanted to select names from drop down..but their names aren't on the drop down)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Nelly, it really means a lot to us that you took the time to write such a positive review about Mercedes-Benz of Loveland so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it?s gratifying when someone lets us know that we?re doing a good job. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

very professional and courteous and efficient with my time

When you have a great product, are confident in it, you show pride and quality in the way you show the customer your products and services. This was certainly the case in the three hours it took to do the complete transaction of selection, test driving, trade-in value and final price and warranty info. Went like clockwork and fully satisfied at the process and the end result. Best dealership across the many brands I have experienced over the last 55 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Loveland and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Excellent buying experience with no pressure, no hassles!

Everyone at the dealership was helpful and knowledgeable about the cars. They were truly helpful and did not try to push the sale rather let me experience the vehicles I tested, do comparisons and make my decision. Once I made my decision they bent over backwards to make it a great experience. Sean has been very helpful and responsive to every question I asked and the management personnel I dealt with ( Alex and Felipe) were also exceptional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Bret, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Loveland and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

I cannot say enough good things about our experience with...

I cannot say enough good things about our experience with Mercedes-Benz of Loveland. Buying a car is stressful but buying a car during COVID-19 was even more intimidating. However, Sean and Alex made the process an absolute breeze. My husband and I found a GLC300 we loved online and Sean worked with us virtually to assess our trade in value, and complete our financing. The next day we visited the dealership where Sean made sure we were well taken care of and happy and Alex walked us through our financing paperwork and did so with a friendly and incredibly personable demeanor. We live over 100 miles from this dealership and we will happily travel that distance again in the future to buy another car from them. If you want a dealership to value you, treat you with respect, and make your car buying experience a breeze I highly recommend you visit Mercedes-Benz of Loveland!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Classy and professional

The dealership was very classy and professional, the salesman was informative but not pushy and made the whole experience quick and easy. Great choice of used cars to choose from at a reasonable price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Barb, thank you for your great feedback! Our team here at Mercedes-Benz of Loveland sets a high standard of excellent customer service and we're glad to hear your experience reflected this!

Best experience ever for buying a car. Loveland Mercedes,...

Best experience ever for buying a car. Loveland Mercedes, Chase and Brian excel in customer service. Making sure you get the best price, the perfect vehicle and best price. I can’t thank them enough. Third car I’ve bought from them... that says a lot!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Just bought my 3rd Mercedes from Loveland MB. Always a...

Just bought my 3rd Mercedes from Loveland MB. Always a perfect experience with them. Their service and attention to detail is second to none. James

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Loveland so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

Exceptional customer care and service. First time...

Exceptional customer care and service. First time purchasing a Mercedes Benz and this dealership goes above and beyond to meet all of your needs. Great experience, would recommend to all friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience with our team. Have a great day!