JN Chevrolet

(508 reviews)
Visit JN Chevrolet
Sales hours: 9:00am to 7:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–7:00pm Closed
Sunday 10:00am–5:00pm Closed
2022 state dealer award
View 10 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (808) 900-8964 (808) 900-8964
Used (808) 900-8988 (808) 900-8988
Service (808) 900-8950 (808) 900-8950

Reviews

(508 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of JN Chevrolet from DealerRater.

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Mike was so awesome, he made our buying process so smooth...

Mike was so awesome, he made our buying process so smooth and easy. Would recommend mike to everyone, no pressure at all. The total process was only 3 hours

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Hot Potato Game

First off, let’s start with the fact that these people don’t have any form of communication between each other. I saw online that they were selling a specific vehicle I wanted. I messaged one seller, who’s name was Mike, and he said that I was welcome to come by and see it. When I went, another seller, his name was Destin, popped up and told me that the vehicle was out to get painted. He gave me his business card and told me to contact him in a few days for the car. Fast forwards 4 days later and I get a call from Mike and he told me the car was ready. I drove about 45 min almost an hour to go see the car. When I showed up, Destin popped up again and asked us why we were here when the vehicle still hadn’t been returned. We told him that Mike told us it was ready and to head over. He went inside to give Mike a call. When he came out he told us he was super sorry and that it wasn’t here. He also slipped in that we should stop dealing with Mike and that we should switch to him. We left and within 5 minutes get a call from Mike stating if we were going to stop by for the vehicle. We told him we weren’t interested anymore since he and his other buddy kept playing hot potato with us. One telling us the vehicle was there and the other one telling us it wasn’t. We went to “Auto X-change inc” which is basically down the road, that same afternoon and within the hour with much better customer service from John (our seller) and his manager, we bought a van and took it home. Would HIGHLY recommend them by the way. The next day Destin texted me stating the vehicle had finally appeared and if I wanted to stop by for a test drive. Safe to say we most definitely did not go back.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your recent experience at JN Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation. Thank you. Please contact Jason Hattori, General Sales Manager, at (808) 831-2573 or jhattori@jnag.com for further questions.

Kimo provided excellent service in assisting us with the...

Kimo provided excellent service in assisting us with the purchase of a brand new suv and making the process as smooth and easy as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Searching for a new vehicle can a daunting task, but it...

Searching for a new vehicle can a daunting task, but it was not so when I went in to JN Chevrolet. Kimo provided an overall positive experience that eased our nerves. He is very knowledgeable of the vehicles and various other areas we inquired about. Thank you to Kimo and everyone at JN for this wonderful experience. We look forward to the memories we will make as a family and hope to do more business in the future. The Kahawai’s

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Kimo was very accomodating and helpful to us when we...

Kimo was very accomodating and helpful to us when we purchased our car. It was a smooth and fast transaction for us. Great and excellent job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Kimo helped me maximize my trade in value by giving me...

Kimo helped me maximize my trade in value by giving me some tips. He also made sure my new car was detailed before I received it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had went in looking to get an SUV but ended up getting...

I had went in looking to get an SUV but ended up getting a truck because I was tired of putting in work on my car that kept over heating. Mark was very helpful even though it took all day, they made sure to get everything processed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I bought a used car from Mike H. Marcelin and though I...

I bought a used car from Mike H. Marcelin and though I loved the car and bought it that day, the alignment was off. I texted him about it and he said that "we sell used cars as is", and then told me he would talk to his manager. They ended up scheduling me an appointment the following week and fixed it for free! Thank you Mike for your great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Mike Marcelin and Braven Sager did a great job for me!...

Mike Marcelin and Braven Sager did a great job for me! I’m so very happy with my vehicle purchase. I found a gem and I love it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Thank you for helping me with my very first car!...

Thank you for helping me with my very first car! Excellent service ! I wouldn't have chose any other place to purchase! Thank you thank you thank you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.