Reviews
Excellent customer service.
Excellent customer service. Jonathan was phenomenal in making the experience memorable for me. I was frustrated via another transaction with another dealer and working with Jonathan reenergized my goal to attain the vehicle I really wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We completely sympathize with how stressful purchasing a vehicle can be, so we're glad to know that Jonathan provided you with such phenomenal customer service and got you behind the wheel of a vehicle that you really wanted. We will make sure that he knows that you mentioned him!
The sales team was absolutely incredible here and I
The sales team was absolutely incredible here and I commend them with my sincerest appreciation. More dealers should be as helpful as this one and I encourage people to go here for a proper dealer experience. That being said, Acura really let me down on this integra a spec. The type S is the car the integra should have been when it first launched. The regular a spec has been extremely dull, soulless, and uninspiring to drive. Some could say it should be expected with such low horse power but man is this thing sluggish. The drive is one of the most boring I have ever had and my daily used to be a jetta. The inside is extremely luxurious and in comfort mode it feels incredibly smooth however, it just does not embody any part of the previous integra generation soul. It no longer feels like a get in and do anything but instead a get from point a to point b and at the price point I was expecting a bit more to be honest. At least some thrill in driving this new car . The looks can get it so far because it does look great even without the type S side fenders but it’s just so boring to drive, my partner and I are very saddened by Acura and feel let down by the new integra as previous gen integra owners/family. I wouldn’t suggest this new integra that’s not a type s to anybody but I would suggest Neilo Acura for their amazing customer service. Will be looking to sell this soon to go another route unfortunately.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to write such a thorough review, James. While it means the world to us that you would recommend our dealership, we understand that you're not thrilled with the newest Integra. Please don't hesitate to reach out to Niello Acura or any of our other dealerships and we'd be honored to help you find you a vehicle that has everything you're looking for!
The staff at Niello Acura was beyond helpful with the
The staff at Niello Acura was beyond helpful with the purchase of our vehicle. The whole experience didn’t feel like a sales transaction but getting to know the people who were there to help us make our car dreams come true. We are so appreciative to all the staff at Niello Acura and will refer our friends and family!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow! What a lovely review. We're definitely lucky to have such an amazing team, and we'll be sure to let them know how much you enjoyed your experience. Enjoy your dream car!
Everyone was very professional.
Everyone was very professional. You can tell customer service was their first priority. They answered all my questions and made the experience very smooth and easygoing. Left the dealership very happy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy you're happy! Thanks for the 5-star review and for choosing Niello Acura. We'll be here for you whenever you need us next!
Because we were traveling about 1 1/2 hrs I called ahead
Because we were traveling about 1 1/2 hrs I called ahead and Daniel answered. We were looking for a particular car and color choices. He checked to make sure they had what the website indicated. He called to confirm and met us when we arrived. He knew the car well. He along with the rest of the team was very professional and respectful. My wife and I were very pleased with the experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is what we love to hear, Denis! We have the best staff around, and we're thrilled that you enjoyed working with them. Happy driving!
This experience couldn't have been more professional, and
This experience couldn't have been more professional, and pleasant. Everyone involved couldn't have been more helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the 5-star review! We're so happy you found our team as professional, pleasant, and helpful as we do. Enjoy your new ride!
No hassle great time at Acura Niello.
No hassle great time at Acura Niello. Will come back again for my next Acura
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is what we love to hear! Congratulations on your new Acura. We look forward to working with you again in the future. Happy driving!
I received a good car for a good price.
I received a good car for a good price. The sales team was great. The only reason I did not give a 5 Star rating was Brian said the car manual was at the dealership instead I received a digital copy of the manual sent to my email.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Brusama19, Thank you for your kind words about our sales team. I apologize for the miscommunication on the owners manual. I'm glad we were able to mail the physical copy to you recently.
Brian Was wonderful.
Brian Was wonderful. I have had not great experiences before with Sales at Niello. Came back to give one more chance and he “Won my business”. Great service, patient, friendly and very detailed. Will refer others to him for sure….A+
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Isn't Brian amazing, Lori! Thank you for also taking the time to leave us a review here on DealerRater. We will make sure to pass your kind words along to Brian. We'll be here for you in Roseville whenever you need us next!
I had my up’s and downs but in the end I was very
I had my up’s and downs but in the end I was very satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to rate your experience, Karen! If there’s anything we could have done to improve your experience, please don’t hesitate to reach out!