Reviews
Write a reviewOutstanding experience
Ashley helped us get a deal of a lifetime. She was very inviting and very accommodating. Ed Fuentes was very friendly and knowledgeable and made us feel like we were part of the BMW family. Overall, I give Visalia BMW a perfect 10 and I wouldn't hesitate to refer a friend or family member to Visalia BMW. I think they would be greatly satisfied with the level of commitment in customer service and the quality of vehicle. Thanks Ed Fuentes!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Beware!
They have no clue of customer service. They are great at selling vehicles but their customer service in their service department needs major help. We tried them twice and both times terrible service. They will put things on your invoice that they never performed and they do not follow what the manufacturer recommends. Just save yourself the the problems and go some place else. They sell these vehicles up and down the State.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I have checked with Steve Mayfield our Service Manager and he will be happy to spend some time with you and explain the BMW Manufacturers Service Intervals. I apologize if there has been any confusion or if we fell short in any way. As you can see by our customer rating we work very hard to make sure all of our customer are completely satisfied and we continue to make process changes as needed for continued improvement. If you have any further questions or concern please feel free to contact us. Sincerely, Mike Castro-General Manager
Awesome Experience! !
I had a great experience at BMW of Visalia today. Just purchased a Cadillac CTS , the customer service was excellent and the staff was very friendly and the atmosphere was very professional ! Frank was very helpful in helping me get the car I wanted. Thank you Frank!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent Service!!!
Went in to the BMW of Visalia and had excellent service!! I bought a 2008 Cadillac CTS in which i love!! Everyone at the dealership was very friendly and very professional!! It was a very easy and pleasurable experience. I would recommend anyone to BMW Of Visalia Franks the Man!! Hes awesome. Thank you Frank for such fast and friendly service!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Experience
Recently purchased a 2011 BMW X5. Not to mention the great deal I got made it even more worth it. The salesman RC was very informative and patient with my concerns. Also Brad from finance recommended a warranty that I really needed. All in all I Highly Recommend BMW of Visalia.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
2015 BMW 328D
Bought this BMW fully loaded and love it. First trip to LA from Visalia I got 46.9 MPG The Car Has Active Cruise Control - I highly recommend that for any car buyer now. Practically drove from Visalia to LA and back with out having to touch the brake or accelerator. I must for any car I will buy from now on This car buying experience with BMW of Visalia is the best I ever had and Shayne Roberts was great to work with. Kobus
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hassle free car buying
Purchased a 2015 BMW M3 in November. It was so much easier than I'm used to. Shayne was a big help, he was knowledgeable and knew just about everything the car came with. I never felt like I was pressured which was nice. Also after we agreed to a price, BMW came out with a rebate while we were waiting for my car to arrive, they adjusted my payment to reflect that. I don't know if BMW does that automatically, but it was sure appreciated. Great group of guys, been through my first oil change, that was quick and professional also. They're doing a lot of things right.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Even buy a RED GMC at BMW
So, I found this Red GMC on the BMW of Visalia website. I filled out the online application and got a call back within 10 min from Ashley, in the Internet Sales Department. She was very helpful and most important she was kind and cheerful. Thanks Brad and RC for the amazing deal and all your hard work getting me the best deal, you guys are amazing at what you do. Thanks for the awesome experience. Definitely way better than a Keller Deal lol!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
There's a reason I'm a returning customer!!
Thank you Brad and Arcenio for going "over-and-above" to find a 2015 x3 MSport just for me. It included all features I had requested, plus much more!! I appreciate your efforts more than you'll ever know. This is not my first vehicle purchased from BMW of Visalia. I am a returning customer due to their outstanding management, sales and service departments. Purchasing a new vehicle is exciting, but knowing a dealership is with "you" in the long-term is nothing short of exceptional service. Thank you for 12 plus years of "exceptional"!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
By far the BEST buying experience!!!
When I walked into BMW of Visalia I got so much more than I expected! During the process of purchasing my 2012 BMW 750Li I was treated with such excellent customer service from RC (Sales Employee) he was very patient with me and was very professional through the entire car buying process. I could feel that he was genuinely concerned with getting me an excellent car buying experience and not just another sale. I will definitely recommend BMW of Visalia for anyone looking for GREAT Customer Service and an overall EXCELLENT car buying experience. Thank you RC and BMW of Visalia.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car