Beverly Hills BMW

Lucas is a true professional, he answered all my questions & had everything ready when I arrived. He made the experience delightful.

Wael was incredibly lovely throughout the process and got us a great deal on the car. He was transparent, and went above and beyond to ensure we walked out the door happily and with our car. We would certainly go to him again in the future. Special shout out to Dannie in finance who wrangled the paperwork and has been very easy to interface with.

I had such a good experience getting my car with Amin. Everything aligned and worked out. The process was smooth. I got such a beautiful 330i and I was out of there within 4 hours. So glad this is my new dealership. Amin and Smitty were both awesome!

Belash Bashooki is the most pleasant, knowledgeable representative for BMW Beverly Hills. He has made my leasing and financing experience a 5-star out of possible 5. He is always in touch, responsive, helpful, accommodating. I chose BMW and stayed with BMW primarily due to my customer care with Belash Bashooki because I know that I will always be taken care of by him. The relationship with the dealer is #1 and to me customer experience comes first. I am already recommending Belash and the dealership to my friends for their better experiences. Most kindly, Angeline Smirnoff. The Finance team I did not have the best experience with since many, many mistakes were made by the Finance department which delayed my time at the dealership by hours.

Excellent experience from start to finish. Beverly Hills BMW went above and beyond my expectations!

“SMITTY” from the finance department is the WORST. Horrible miserable attitude. Despite his department being open I went to VM and when I mentioned it to someone else when I called again, he seemed irritated that I mentioned it and he had to get to work..? Please hire people who are not miserable doing their job. Do not visit this location, or BMW for that matter. Plenty of other dealerships who don’t rip you off and when you speak to any department you feel like they genuinely appreciate your business.

UNSCRUPULOUS, SCAMMERS, FRAUDULENT BUSINESS PRACTICES.....to say the experience was bad is an understatement. I am pursuing legal action with the District Attorney and the DMV (licensing agent for dealerships). You would think that paying for a vehicle in cash would be a simple transaction, but I was sold a car that was not suitable for sale. After the 1st week, I was advised to go to their sister-dealership for service and almost 4 weeks later the car was returned to me after major work was done (engine mounts, transmission mounts, etc)....and that was only completed because I bought the $5k warranty. There was no regard for the inconvenience, the multiple trips to/from both dealerships, calls and messages went unreturned and even some issues were denied by the warranty. The GM, Sean NEVER addressed the matter in writing (via email/text), call or in-person after me sitting waiting for him for nearly an hour. Other unprincipled employees that I continued being passed to were Belash, Payton, Smitty, Elaine, Lesandro....all were informed but did nothing but pass the buck and lie. I intend on taking this as far legally as possible, so others won't be scammed and deceived.

Saleh provided us with the best experience we have had at a dealership. Many thanks to him!

We have the best service advisor, he's the reason we drive BMW.Don't get me wrong we love BMW but without Gary is not possible. We own an M3 CS and 530 E. He is so knowledgeable, nice, professional and yet funny. Alan works in his team, this young man is so polite,hard working, Thank you for all your help. Amanda gets me in loaner in no time, she's so lovely. Thank you to all of you, especially Gary which goes above and beyond.

If you need service, the only person to go to is Gary> amazing service, Amanda gets you in courtesy car in no time, Alan a lovely young man giving great customer service.Fantastic team. Gary you're the best.