Coulter Tempe

Took car in 1/30 Nick Asst Mgr helped out. Gave him keys and told him concerns. Tried to give him extended warranty info was was brushed off. Fidelity? I know their number by heart is dont need anything else. Was told by Nick that they were pretty caught up and they should have no problems getting to the car. Called Friday morning because I forgot to mention my push to start was also not working. Never heard anything from anyone. Called back Friday afternoon Nick still unavailable. Never got a call Friday. For sh!it's not giggles I called Saturday to see if I could get any info. Nothing. Called Monday with no response so I did a Google review and then magic happened Manager wanted to get involved. Called spoke with Victor Manager and he told me about 2 problems and they were still looking at the car. He also mentioned that they called and left messages for me...which they did not then told me I blocked their number. Never done. Was told by Manager Monday to call Tuesday after 12 and they will have an update. I called at 2pm left message, called again at 3pm still nothing and nobody available. Called at 4pm and finally got Nick who was now stating he was calling and left messages for me they needed Warranty info.. The same info in which I tried to give him Thursday 1/30 and was brushed off. Gave him info he said he would call back. NEVER GOT A CALL BACK 2/4 and seems only way you can get a response from them is a review. So here it is.....good luck with communicaton with them they SUCK!!

Coulter Cadillac is the worst run car dealership that i have ever dealt with, have had nothing but problems with them since i bought my new car over 3 month ago and still no plates. Ive wasted several hours i would never ever recommened them

James Brown did a great job helping us buy a new Cadillac Lyirq. But that’s were it ended customer service had been horrible have called them 14 times and no call back, even called Ryan Coulter and nothing. Will never buy from this dealership again and will tell everyone about this to avoid them.

Coulter's website showed 6 Hummer Ev's available. I drove down to have a look. Pulled into the parking lot and barely go out of the car and was approached by a salesman. He asked how he could help. I told him I would like to see the Hummer's. He looked bewildered and said we have none. I explained what I saw on their website. He said he has been at the dealership for 12 years and we always do that. What kind of a dealership advertises vehicles they don't have. Amazing. Obviously I will never return.

I strongly recommend against buying a non GM vehicle and warranty from this dealership. They will not honor any repairs as they tell you they will. Meaning you will have to take it to another dealership and be subjected to higher rates. Very disappointing for a once reputable dealership. I have verified again that Coulter refuses to services non GM vehicles under extended warranties they sell. The service director will not return calls nor will finance.

Kourtney is an outstanding salesperson and we couldn't recommend her more highly. She is very conscientious, detail oriented and has excellent communication and people skills. The consummate professional!.

Coulter Tempe is the worst service department I’ve ever dealt with, I’ll never go here again!! I took my car in for a service engine light warranty issue. The service department kept my car overnight, next day I had to call twice to find out when I could pick it up, so I just ended up getting dropped off at the dealership and was told, I could take my car but that they had to order a part, and they would call me when it arrived. Three weeks later, no call!! I called the service rep Stephen Tapia and left him three messages in one week, I called the main number about the issue and they directed me to the service dept. and no one answered. I also did a chat online with someone and they were no help. I called the service department again, and was told to call the service rep again. It’s been a month, and I’ve never heard back from anyone!!

My sales rep Jessie and Tim in used car were amazing and the transaction was super easy. I would definitely buy from them again.

Worst dealership ever for any service. Plus their service guy Johnny is a LIAR. Lost $500 because he lied and said he called me for service when he never returned my call. Johnny is a liar. DO NOT TRUST THEM WITH YOUR CAR.

Stay away!! They should be called bait and switch GMC. Made a deal on the phone and agreed on a price for a truck. I drove almost 4 hours only to be shocked after I got there they had marked it up with needless add ons. Didn't honor what we agreed to on the phone. They were given a chance to make it right but didn't. Filing a complaint with ADOT! What kind of family runs a business like that?