Reviews
I had to switch service reps because the previous guy
I had to switch service reps because the previous guy wasn’t helpful to me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, and we’re sorry to hear that your initial experience wasn’t helpful. We appreciate you giving us the opportunity to improve, and we’re glad to hear that you’ve found better assistance with a new service rep. If there’s anything more we can do to make your experience better, please don’t hesitate to reach out. Customer Relations Manager customerservice@purdygroupusa.com
Justin is always courteous, professional and prompt in
Justin is always courteous, professional and prompt in taking care of my service needs and my vehicle is usually finished in less than the time I expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are absolutely thrilled to hear about your positive experience with Justin! Thank you for sharing your feedback! Customer Relations Manager customerservice@purdygroupusa.com
Everything went excellent, excellent Customer service.
Everything went excellent, excellent Customer service.and I was out of dealership within one hour
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're excited to hear that you had an excellent experience with us! Thank you for your feedback! Customer Relations Manager customerservice@purdygroupusa.com
Desde las 5k millas he reportado un ruido en mi Toyota
Desde las 5k millas he reportado un ruido en mi Toyota Corolla 2023 y hasta la fecha solo me informan que es normal, Sin revisar bien el vehículo. Es preocupante ya que solo les importa vender y no se hacen responsables a pesar de que está en garantía..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your concerns, and we apologize for the experience you’ve had. We take your feedback seriously and would like to help resolve the situation. Please feel free to reach out directly so we can better assist with your vehicle. Customer Relations Manager customerservice@purdygroupusa.com
I have had nothing but good experiences with the
I have had nothing but good experiences with the dealership and my rep. I am totally satisfied.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We’re so glad to hear that you’ve had great experiences with both the dealership and your representative. Your satisfaction is our priority, and we appreciate your continued trust in us! Customer Relations Manager customerservice@purdygroupusa.com
Great place to take your car for service.
Great place to take your car for service. They fixed our Lexus transmission after two other shops could not. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your trust and kind review! We're so glad we could help with your transmission. It's great to hear that our team was able to get the job done when others couldn't. We appreciate your support and look forward to assisting you again in the future! Customer Relations Manager customerservice@purdygroupusa.com
BCS Toyota was very professional and prompt.
BCS Toyota was very professional and prompt. Great service department but I thought they cleaned your car after the first oil change but the didn’t.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear you had a positive experience with our service department. We apologize for the oversight regarding the car cleaning, and we’ll be sure to pass along your comments to ensure consistency in the future. We appreciate your business and hope to serve you again soon! Customer Relations Manager customerservice@purdygroupusa.com
Great people who have a good process to get you in and
Great people who have a good process to get you in and out efficiently with a personal touch
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're glad to hear that our team made your experience both efficient and personalized. We truly appreciate your feedback and look forward to serving you again! Customer Relations Manager customerservice@purdygroupusa.com
Good service and the staff was very friendly.
Good service and the staff was very friendly. Very professional and quick service. Will recommend this place to others.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your great review! We're thrilled to hear you had a positive experience with our friendly and professional staff. We truly appreciate your recommendation and look forward to serving you again! Customer Relations Manager customerservice@purdygroupusa.com
Job well done.
Job well done. The service was completed in roughly thirty minutes. Never had that happen before.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your experience with us! We're glad to hear that the service was completed quickly! Customer Relations Manager customerservice@purdygroupusa.com