Bryan College Station Toyota

This review is for the Bryan-College Station Toyota Dealership, and NOT for the vehicle I purchased from them. Basically, the behavior of their sales/financing personnel towards you clearly shows if they made a great<good<ok deal out of you. Their bad behavior towards me made me feel that probably they made a ok-ok deal out of me. Well, coming to my experience, I didn't have a US cell-phone number, so all my conversations/questions/negotiations made before walking-in were made via e-mails. I contacted 20+ Toyota dealerships in 500-mile radius with the exact same specs I need, and got the lowest out-the-door (OTD) price from someone 2-hr drive away. I forwarded their emails to BCS Toyota, which is my local dealership and asked them to match the price, which they did. However, I am very unhappy with the communication skills of the salesperson (Ms. Haley McCulley) I was assigned by the dealership. Most of the times, I had to wait 2-3 days for getting an e-mail reply. Then I was forced to copy my e-mails to the whole sales department, then I used to get a reply. I do understand that salespersons are very busy, but 2-3 days of delay is a bit hard to brush off. Additionally, I was late by 3 days to pickup the vehicle from the day we originally agreed (due to flooding on Interstate-10 on our road-trip, which was allover the news), which I also let them know by e-mails. For that delay, she replied that they would add the vehicle delivered for me on their sale inventory, and I can pick it if it's not sold to someone else. This was unprofessional. I was subjected to this kind of behavior after I paid a $500 reservation fee months before the delivery/pickup dates were discussed. I didn't appreciate this behavior. Additionally, I was financed with a 1% increase from the originally promised rate, for my 3-day delay. I was not communicated that the interest rate would be 1% more if I came 3 days late for my pickup. When I showed that the dealership 2-hrs away (near Austin) is giving for 1% less interest rate, she rudely said, "then go and buy there.. people in Houston lie". That was rude response coming out due to lack of education and experience. Actually, lack of education should give you more humbleness. Well, I didn't walk-in to buy her hospitality, but I didn't walk-in to buy her rudeness either. Just be professional and do your job. Another important advice to the dealership: Please email your customers like me about all plans with full prices, of the extended warranty, gap coverage and other plans you try to add to the final sale. I'm not saying that they are useless. But if you inform your customers ahead that these are optional but can be bought additionally if interested, it gives some time for the customers to research about them, and also shop around for better price in order to accept or deny your sales in an informed fashion.

I recommend BCS Toyota for several reasons. I visited their website and was soon contacted by email with the name of our sales rep, Jessie Nguyen. He met us upon arrival and was generally interested in getting to know our needs and helping us solve them. We were immediately put at ease by his knowledge of their products and his ability to match with our needs. We eventually purchased a Tundra. This was my first time to ever sit in the driver's seat of a Toyota, and I was immediately impressed by everything I experienced from that point on. We left the dealership to compare it with a similar sized truck, and soon realized their was no comparison. We quickly returned and purchased the Tundra. The whole process was made easier by the attentive care and communication from Jessie and his support staff. Since the purchase, Jessie has been very helpful with answering any questions I have had regarding our new truck.

This review is for the Bryan-College Station Toyota Dealership, and NOT for the vehicle I purchased from them. Their bad behavior towards me made me feel that probably they made a ok-ok deal out of me. Well, coming to my experience, I didn't have a US cell-phone number, so all my conversations/questions/negotiations made before walking-in were made via e-mails. I contacted 20+ Toyota dealerships in 500-mile radius with the exact same specs I need, and got the lowest out-the-door (OTD) price from someone 2-hr drive away. I forwarded their emails to BCS Toyota, which is my local dealership and asked them to match the price, which they did. However, I am very unhappy with the communication skills of the salesperson (Ms. Haley McCulley) I was assigned by the dealership. Most of the times, I had to wait 2-3 days for getting an e-mail reply. Then I was forced to copy my e-mails to the whole sales department, then I used to get a reply. I do understand that salespersons are very busy, but 2-3 days of delay is a bit hard to brush off. Additionally, I was late by 3 days to pickup the vehicle from the day we originally agreed (due to flooding on Interstate-10 on our road-trip, which was allover the news), which I also let them know by e-mails. For that delay, she replied that they would add the vehicle delivered for me on their sale inventory, and I can pick it if it's not sold to someone else. This was unprofessional. I was subjected to this kind of behavior after I paid a $500 reservation fee months before the delivery/pickup dates were discussed. I didn't appreciate this behavior. Additionally, I was financed with a 1% increase from the originally promised rate, for my 3-day delay. I was not communicated that the interest rate would be 1% more if I came 3 days late for my pickup. When I showed that the dealership 2-hrs away (near Austin) is giving for 1% less interest rate, she rudely said, "then go and buy there.. people in Houston lie". That was rude response coming out due to lack of education and experience. Actually, lack of education should give you more humbleness. Well, I didn't walk-in to buy her hospitality, but I didn't walk-in to buy her rudeness either. Just be professional and do your job. Another important advice to the dealership: Please email your customers like me about all plans with full prices, of the extended warranty, gap coverage and other plans you try to add to the final sale. I'm not saying that they are useless. But if you inform your customers ahead that these are optional but can be bought additionally if interested, it gives some time for the customers to research about them, and also shop around for better price in order to accept or deny your sales in an informed fashion.

Manny is the man! He is courteous and polite and always make sure he explains what all is involved with the repair.

Great service , always willing to help in every way, will always come back to them

Haley had me in and out within 3 hours with the vehicle I was in love with before stepping on the lot! She was very kind when explaining all the new bell & whistles on the vehicle and gave me her cell number if I needed help later. Dan Shaw in the sales tower gave me a great deal right off the bat and worked with me on my budget. Aaron Douglas was great in finance as he explained everything to me, even explaining some things twice! Lastly, Bobby Hall in service is always great and came and spoke with me before I left after scheduling my first service with him. I wish the women's bathroom was still painted black but other than that, truly exceptional service!! ;)

The service reps are courteous and keep you up to date on service progress. Appointment times are respected and maintenance completed in a timely manner.

VERY PROMPT AND COURTIOUS APPOINTMENT WENT VERY WELL WELL INFORMED ON WORK PROGRESS SMOOTH OPERATION

Tanner makes for a good overall experience. He is personal and very professional. He reflects a good team in the service department.

Having worked with other Toyota dealerships, I truly appreciate the professionalism shown by Heather. Great communicator THANKS !