Reviews
Exceptional service, knowledgeable staff, and a fantastic
Exceptional service, knowledgeable staff, and a fantastic selection of vehicles. Highly recommend for your next purchase!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Johnny, we're happy to hear you had such a positive experience with our team at Westside Lexus! Thank you for recommending us, and enjoy your new ride!
I had an amazing car buying experience—Nellie Gonzalez
I had an amazing car buying experience—Nellie Gonzalez was efficient, knowledgeable, communicative, and got my car a month early! I truly appreciated her dedication and professionalism throughout the entire process. Highly recommend! Judy in the finance department made everything smooth and stress-free—she explained everything clearly and was a pleasure to work with. Highly recommend this team!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Nellie and Judy made your car buying experience at Westside Lexus exceptional! Our team is dedicated to providing efficient and professional service, so it's wonderful to know you felt well taken care of. Enjoy your new ride, Nessa!
Joey was great, super patient and a joy to work with.
Joey was great, super patient and a joy to work with. Although I waited 7 months for my Lexus (no fault of Westside Lexus); the actual purchasing process was efficient and very easy. I LOVE my Vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jamie, we're delighted to hear that Joey made your experience enjoyable and seamless at Westside Lexus. Thank you for your patience during the wait, and we hope you're loving every moment with your new Lexus!
My sales agent was Jennie Nguyen, and she did a great
My sales agent was Jennie Nguyen, and she did a great job. She was professional, knowledgeable and courteous throughout the entire process. I feel like she did a great job handling my sale and I’m thrilled to be in my new RX350h.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Jennie provided you with such a positive experience at Westside Lexus. Enjoy your new RX 350h and thank you for choosing us!
I've now purchased three vehicles from Westside Lexus and
I've now purchased three vehicles from Westside Lexus and can say without a doubt that they provide the best buying experience out there. My "go to" sales person has retired since my last purchase but I was blessed to work with Lurie Keener who did a great job of ensuring my satisfaction - no typical car salesperson hype or pressure. It was a smooth and friendly transaction and Lurie helped me overcome a timing hurdle so that the car was available to me just in time for a road trip to meet my new granddaughter. Once again, a very happy Westside Lexus experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Lurie and the Westside Lexus team provided you with another smooth buying experience. It's wonderful knowing we could assist in getting your vehicle ready for such a special occasion. Thank you for choosing us again!
The dealership is immaculate.
The dealership is immaculate. Everyone was very professional and friendly. Jeffery and his assistant were great as well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback! We're delighted to hear that Jeffery and his assistant provided a professional and friendly experience at Westside Lexus. We appreciate your support!
David at Westside is the best.
David at Westside is the best. Definitely will be recommending him to all my friends/family in the market to purchase a car. Met him as a walk-in customer, and I am usually not a fan of the car buying process. David changed that - go see him if you enjoy a no non-sense approach to your car buying experience. 10/10 recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with David at Westside Lexus! We're delighted to hear he made the car-buying process enjoyable and straightforward. We appreciate your recommendation and look forward to assisting any friends or family you send our way!
The dealership is ok.
The dealership is ok. Your salesman Fernando was excellent. The horrible experience we had was with the finance employee by the name of a Judy Patureau. When we walked in to her office we weren’t greeted with a Hello, Good morning or Welcome to Westside Lexus. She just got all the paper and gave us pens to start signing. When we communicated to her that we were going to use our Credit Union that we had already been pre approved she immediately showed her frustration. From there on she was very very rude to us. She had to redo the paperwork twice. Once since we were using our credit union and again when the truck title paper had to show my name first and then my husband second. After traveling 4 hours to buy this vehicle and being at the dealership 4 hrs to get the paperwork we were very tired but we never disrespected her despite the fact that she treated us with so much disrespect that we felt very humiliated and unwanted while in her office. After placing all the paperwork in a large white envelope she placed it on the top of her desk and said “there you go”. Never did she say Thank you for your business, we appreciate your business, have a safe trip home NOTHING. We STRONGLY suggest that she attends a refresher course on customer service. Your dealership looks very nice and clean, top of line dealership. All the employees that were on the floor working at the entrance would smile and greet us. We strongly believe Ms Judy and her attitude will only bring negativity vibes to your future customers.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. It's great to hear that Fernando provided excellent service, but I'm sorry to learn about the issues with our finance department. We strive for a welcoming and respectful environment, so it's concerning to read about this interaction. Your feedback is valuable and will be addressed internally; please feel free to reach out if you'd like further assistance or have more details you'd like us to know. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030
Very professional and made feel like a VIP.
Very professional and made feel like a VIP. Would definitely go for a next vehicle with them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the 5-star review of Westside Lexus!
Tim Easterling kept me well informed as to when my
Tim Easterling kept me well informed as to when my car(late) would be there.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear that Tim could keep you up-to-date! Thank you for choosing Westside Lexus. Safe travels!