Reviews
The employer was very helfull Im very glad I went to do
The employer was very helfull Im very glad I went to do what I need it on the truck
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Marisela, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!
Had a terrible experience today at Sterling McCall
Had a terrible experience today at Sterling McCall Toyota. It took them 3 hours for an oil change. That is unacceptable!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Aracela. My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that your experience was not satisfactory. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director awhatley@mccallgroup.com
Had a great experience with Denzell!
Had a great experience with Denzell! He made sure all of my questions and concerns were answered and was extremely knowledgeable and helpful every step of the way.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Very nice customer service.
Very nice customer service. Help me replace my tire. Very fast service to my vehclyle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Henry, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Coming from being a loyal Lexus customer I expected the
Coming from being a loyal Lexus customer I expected the same service to my disappointment I didn?t receive it. I brought my car in for a tire rotation after arriving I was told I would get oil change too. My appointment was at 10:20. I waited for someone to come outside to let me know my car was ready and no one did. I finally walked to the cashier and she had the paperwork, that was 2:00. I waited to talk to a supervisor and he never came so I left.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Keegan Savell General Manager ksavell@sterlingmccalltoyota.com
Toyota is the brand I trust.
Toyota is the brand I trust. After a bit of a hiccup. Keegan came and proved why it’s not just the vehicles I trust. It’s the service. Thanks
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Excellent sales rep before the sale and in handling
Excellent sales rep before the sale and in handling follow-up questions after the sale. Dealership and management demonstrated great integrity. I'll never shop elsewhere for a car again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Hugo Martinez was very helpful.
Hugo Martinez was very helpful. And nice also gave his honest opinion on what was a major fix or wasn’t over all amazing
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Jarnea, thank you for your kind review; we are happy to pass along your comments to Hugo here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!
Waiting 3+ hours for alignment was something I’ll
Waiting 3+ hours for alignment was something I’ll reconsider on the next service. I’ll rate 5 out of ten
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Paul Krenzer Aftersales Director pkrenzer@group1auto.com
Mr. Pedro provides excellent service! He is friendly,
Mr. Pedro provides excellent service! He is friendly, helpful, and gives very clear explanations of what items on my car were checked today.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!