Reviews
2013 Audi A4 water pump issue.
Appreciated Andrews efforts to help resolve issue I was having with car. Mechanics provided excellent documentation to support faulty workmanship from previous non Audi repairs. This is 4th water pump since purchasing car in early 2017.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us a review! We look forward to your next visit!
Another great experience
The best Audi dealer in DFW. Great customer service. They were recommended by a friend. I’ve since recommended them to multiple friends, and they’ve all had great experiences too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you JP for your kind words! We thank you for your business and look forward to your next visit!
Scheduled Maintenance
I have so many great things to say about this dealership! I leased a convertible from them two years ago and it was by far one of the most stress free vehicle transactions I’ve ever had. Today I had an appointment for my 25k mile service. The dealership is approximately 40 miles from where I live. On my way to the dealership the tire, air pressure light came on. I pulled over at the next exit to check my tire pressure, only to find I had a small tear in the rear tire. I called my service advisor, Andrew, to let him know what was going on. Andrew texted me the number for Audi Roadside Assistance, because I did not have the card with me, and checked to make sure they had the tires in stock. The tow truck driver picked up my car and took me to the dealership. They serviced my car, put the new tire on and washed my vehicle all in less than two hours. What could have been a very bad and stressful day was neither because of the great people at Audi of Fort Worth. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Buyer
Car buying experience was great and the car was great. But I had an issue with the battery. I just thought the terminal needed cleaning but upon a complete inspection they were completely corroded and needed to be replaced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Gregory for your kind words! We thank you for your business and look forward to your next visit!
Looking for a luxury, high performance SUV
Outstanding sales rep (Mike) that was more of a co-shopper and tour guide that created a no-pressure approach to evaluating and buying a terrific car. Lots of care, concern, objective commentary and follow through.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Bob and Terri for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
My first experience with Audi
Andrew took wonderful care of me from start to finish. He even worked on changing some settings that were frustrating me The loaner car they game me was much nicer than I expected. It was easy and I am very pleased to be a new Audi owner
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words for our staff, we appreciate it!
Recall
Andrew was very helpful. Everyone was nice and they shuttled me to a shopping center while I waited. They also picked me up and looked up an other audio care needs while was there for the recall.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy to hear that Andrew was a great help! Thank you for your business!
Awesome experience!
I’ve been looking at the A5 sport back since they they came out. Ben made the whole process seamless and convenient. I live 4 hours out of town and we made a great deal over the phone and emails. No haggling necessary! Essentially just had to come in and sign and drive off. Excellent experience. David made the loan process easy. I highly recommend this place!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Weston
Andrew Provided excellent customer service as I dropped off my A6 this morning.Service was quick and he went over all the details of the schedule maintenance excellent service I’ll be back
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Weston for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Audi Fort Worth Service Department
Have had my A7 serviced at Fort Worth Audi for 4 years. Great service, very professional staff, and compared to other service facilities, great prices !!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Vic for your kind words! We thank you for your business and look forward to your next visit!