Audi Fort Worth

Andrew C. did an excellent job explaining detailed cost and overall repair and recall update. Thank you for cleaning my car and the loaner too.

Audi Fort Worth always meets my expectations. Personable, professional and genuinely concerned with customer service. My cars have been serviced there for years, and I have no complaints.

I purchased a 2017 Audi A6 on Dec. 1, 2018 from Audi Fort Worth (AFW). On Jan. 10 I emailed the salesperson inquiring about the license plates. She stated she or someone else would contact me when they were in. During the sale both the salesperson and sales manager repeatedly stated a recall issue (airbag sensor) was repaired and the car was ready for sale. AFW also promised to provide and install a front license plate bracket when the license plates came in. On Jan. 23 I was notified by AFW they needed a current inspection to complete the vehicle registration. They waited seven weeks to inform me of the inspection issue, with one week remaining before the temporary tags expire. A current inspection should have been done prior to the sale, and AFW charged me an inspection fee on the bill of sale. I had to have the car inspected myself and send them the inspection report (AFW did reimburse the fee). However, when I contacted the salesperson about the AFW’s delay in getting the license plates and the expired inspection, she replied it was not her job. On Jan. 24 I informed AFW the recall issue remained outstanding. When I told the salesperson by email a VIN search of both the Audi USA and NHTSA website indicated the recall was not repaired, the salesperson still insisted it was taken care of, despite documentation stating otherwise. On Jan. 30, the day the temp tags were to expire, I called on the status of the license plates and asked about the front license plate bracket. The salesperson claimed she didn’t know what I was talking about, “forgetting” our previous discussions. She handed my call to a manger, Chris. Chris offered to send a loaner car to me and they would take care of the recall and the license plate bracket. I thought that was a reasonable resolution. He took my phone number and said he would call back with the arrangements. I didn’t hear back from him. There are other Audi dealerships in the DFW area; avoid Audi Fort Worth!

Stopped at multiple Audi Dealers in Metroplex....larger store give the impression they are doing you a favor....FW store treated me like a customer, stayed after hours doing the paper work and Thanked me for making them stay late......great deal and worth the drive for my new Q8

I am always impressed with the service and the attention to detail with my Audi A5, I truly appreciate the folks at Audi Ft Worth and will continue to go there for my service needs!!!!

Thank to Anthony and the FW sales team for their professionalism, friendly and willing to make me happy in buying a new SQ5.After driving this vehicle I preferred to have the Nappa instead of Milane seats.

I had a great experience at FW Audi, my servisor advisor Andrew was awesome. I had quick turnaround on service. He explained everthing and there were no surprises. He had the courtesy car waiting so I would miss very little time away from office. I appreciated all the attention to detail.

Always a pleasure to visit this dealership ~ it’s great customer service from start to finish! Prompt, efficient, and friendly representatives that conduct themselves professionally.

I came in for repairs to my A4, Andrew was extremely professional and accommodating. He went above and beyond to make sure I was taken care of. All the staff were friendly and helpful. Excellent customer service and care.

Tie is a wonderful service advisor. She had everything ready so I could get in and out quickly. Nice lobby while you wait. Always generally pleased with the experience.