Mike Shaw Toyota

(541 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–9:00pm 8:00am–6:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday Closed Closed
New (361) 245-1227 (361) 245-1227
Used (877) 203-9638 (877) 203-9638
Service (877) 231-9379 (877) 231-9379

Reviews

(541 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Shaw Toyota from DealerRater.

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Trust !

Being able to trust the person taking care of my car is of the utmost importance to me. I trust Rifat in the service center to make sure the work is being done properly. The ability to have that experience is the main reason I keep going there. He has always been fair, professional and honest.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review!

2 year service

I regularly do my own maintenence especially since I have had prior problems at other Toyota delearships. Thankfully, Mike Shaw handled my needs professionally, timely, and honestly. I expected the usual extended 2 hour wait time but to my surprise they finished exactly as estimated. They truly went above and beyond to service my truck and cured my fears of going to a delearship. I will be back for future issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

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Awesome Service and Total Transperency

The experience from start to finish was completely transparent. All fluff was removed and business was very straight forward, to the point, and FAST! I will definitely recommend Mike Shaw to family and friends and look forward to doing business with them in the future. Thanks for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

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Greatest

We buy our vehicles only there...we get all of our services. When I walk in there just about everyone makes you feel welcome and like family. Our salesman were awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review!

Rav4 purchase

Sales personnel very attentive and knowledgeable with features of all vehicles that I test drove. Also respectful with all questions and answers while buying vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

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I took vehicle for scheduled maintenance.

Cory Brewer was my maintenance service person. He was very courteous and let me know what needed to be done to my car. He updated me on what was going on with my car - I had a slow leak on my tire and he let me know the status of the repair before the work was done. I do think that the price for repairing it (had nail on the tire) was a little high.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

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everything taken care of.

the truck was dirty so it took them longer than I was told to get it back. I wish that when the service people drive my vehicles they would leave the seat adjustment alone....you are just driving it around the building not cross country.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

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I found my dream car

The customer service is great. Everyone there seems to have a great attitude and like what they do. The cleanliness of the dealership is always top notch, and I love the music they play.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

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Awesome

I'm always happy to deal with them. They find what I need and fix it. And always tell me price before working on it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

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wonderful customer service!

i love my car and everything in it! great price. i was very pleased with the service given to me, I will be back for sure and also will refer people to your dealership! great job guys!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review!