Fort's Toyota of Pekin

(1,061 reviews)
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Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–5:00pm 7:30am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (309) 387-1021 (309) 387-1021
Used (309) 733-4153 (309) 733-4153
Service (309) 733-4324 (309) 733-4324

Reviews

(1,061 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fort's Toyota of Pekin from DealerRater.

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Courteous and reasonably priced.

Courteous and reasonably priced. Free beverage while I waited in comfortable waiting room. Too bad their lot has only a few new vehicles to look at.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

For me the face of the dealership is Chad.

For me the face of the dealership is Chad. I trust his suggestions and professional deminer. I hope you appreciate him as much as I do. I am enjoying the 3rd Toyota your businesses is in good hands.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I was very happy with my last service, but I’m still

I was very happy with my last service, but I’m still upset that I haven’t received my tunnel cover refund in about six months. I know the owner and I really like the owner, and if he was aware of this, he probably would be unhappy as I am. The service department gets an A+.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Made the buying process easy.

Made the buying process easy. I made a test drive home and showed my wife. She liked it and we bought it. All finished in about 3 hours. Couldn't be happier.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service department, keep the customer informed.

Great service department, keep the customer informed. My car was serviced in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I've been a customer of Fort's for over 10 years and

I've been a customer of Fort's for over 10 years and they've always been great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Forts service is always helpful.

Forts service is always helpful. The number of survey reviews I receive for servicing all my cars should really help the ratings.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Chad knows me when I come in, always is friendly & can

Chad knows me when I come in, always is friendly & can answer my questions Always let’s me know what is wrong with my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I do not like the CarFax email reminders.

I do not like the CarFax email reminders. I do like both Chad and Fort's Toyota.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Usually had great experience with this dealer.

Usually had great experience with this dealer. Had couple issues with parts not being available and had to return vehicle twice to get fixed. Unsure if tech or consultant that did not do proper testing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.