Reviews
Clean & comfortable waiting room.
Clean & comfortable waiting room. Skylar was very helpful and kept me informed during my visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to see that you were impressed with our team and facility! We hope to hear from you again! Regards, Adam Breen General Manager Adam.Breen@earnhardt.com
This service call started on 7/28/23 with an appointment
This service call started on 7/28/23 with an appointment in Gilbert. A problem was identified with the paint on the door handles of my car. In September I started making phone calls (8) to check the status of the requested warranty work. My car had been in your service department two previous times with the same issue. I was told the parts were in and that our advisor would call us to schedule the work. The advisor never called back, and we continued to wait for the call. On the 8th phone call, I was told to make a new appointment. I showed up on November 30, 2023, expecting to have the new door handles installed. When I showed up for the appointment, the new door handles had not been painted and I was sent home with a loaner car. My car was picked up Friday December 1, 2023, which was 4 months from our first appointment. I talked to the Manager of the Service Department but, he was not really interested in what I had to say. He did say, "we have so many cars coming in each day." Overall, I feel your service department deserves a poor rating.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Your frustration and disappointment are completely justified, as we definitely fell short in terms of service and communication. This is something we will be sure to address with our team and use as a learning opportunity to better serve our guests. We appreciate you sharing your concerns and should you like to discuss any of them in greater detail, please don't hesitate to contact me. Regards, Larry Donahue Service Director 480-517-5230 larry.donahue@earnhardt.com
It was a pleasure to work with the staff at San Tan.
It was a pleasure to work with the staff at San Tan. They were able to ocate the exact vehicle I was looking for.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's nice to see that you had a fantastic car-buying experience! Congrats! Regards, Adam Breen General Manager Adam.Breen@earnhardt.com
The best customer service.
The best customer service. They are all super friendly and helpful. I trust this service department with all three of my cars
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tom, We are so happy that you always receive the top-notch service that you're looking for! Hope to see you again soon! Regards, Adam Breen General Manager Adam.Breen@earnhardt.com
Car wash after my service was very poor.
Car wash after my service was very poor. Soap spots were all over & mirrors & windows were horrible. Got home & cleaned them myself.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's important that your vehicle is returned to you looking better than how it looked when you dropped it off. We have addressed this with our team and will be making sure your vehicle looks pristine after your next visit. Thank you for bringing this to our attention. Regards, Larry Donahue Service Director 480-517-5230 larry.donahue@earnhardt.com
Very friendly, made you feel very comfortable going thru
Very friendly, made you feel very comfortable going thru buying process. They listened to my wishes and concerns
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to see that you had an enjoyable car-buying experience! Thanks for this great review and we can't wait to see you again! Regards, Adam Breen General Manager Adam.Breen@earnhardt.com
Service was quick and easy.
Service was quick and easy. New clean waiting area. Kevin was friendly and great to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy that you were impressed with our service and facility! Thank you for stopping by and we look forward to working together again! Regards, Adam Breen General Manager Adam.Breen@earnhardt.com
Thomas made the buying process smooth & painless.
Thomas made the buying process smooth & painless. It was a pleasure working with him & everyone at San Tan Hyundai.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so proud of Thomas and his efforts to provide you with a seamless visit! Please let us know if we can help you with anything else. Regards, Adam Breen General Manager Adam.Breen@earnhardt.com
Excellent service from Manuel in the service department
Excellent service from Manuel in the service department very helpful and friendly and considerate & kind.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to see that Manuel provided you with an amazing service visit! We appreciate your business and we can't wait to see you again soon! Regards, Adam Breen General Manager Adam.Breen@earnhardt.com
Brought my car in for some recall issues and it was
Brought my car in for some recall issues and it was handled promptly and explained well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to see that we were able to get you back on the road in no time! Hope to see you again! Regards, Adam Breen General Manager Adam.Breen@earnhardt.com