Reviews
Real professional people.
Real professional people. Good, fast service. Good coffee. Very clean area. I would recommend this place to anyone.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
My experience was a good one.
My experience was a good one. The salesman was knowledgeable and helpful. Loved my new car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Vanessa, for your feedback on your recent visit to Toyota of Rockwall. It's great to hear that we were able to assist you and that you had such a positive experience.
Well pleased, with the overall all experience Will be
Well pleased, with the overall all experience Will be visiting the dealership in the near future 😀
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
The atmosphere was welcoming and clean.
The atmosphere was welcoming and clean. James did well in explaining the numbers and helping with my budget questions
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lydia, thank you so much for choosing Toyota of Rockwall! Please let us know if we can be of any more assistance.
Waited 5 HOURS for an AC check due to it having issues
Waited 5 HOURS for an AC check due to it having issues remaining cold, especially during longer drives. My service advisor checked in with them and said it was in the middle of testing when my vehicle had been sitting in the parking lot for nearly 1.5 hours. Their excuse was they were waiting on a more qualified tech to look at it and forcing me to waste my entire day. I had to head straight home instead of getting needed errands done because my animals needed let out. Scott was helpful in getting my vehicle back in and out when I wanted to take my keys and leave. They didn't charge, but I've had issues with waiting on services at this Toyota for months! I shouldn't have to be waiting a minimum 3 hours for an oil change when I have an appointment!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Highly impressed with the customer service of this
Highly impressed with the customer service of this service department. Kacy was very knowledgeable and understood my concerns. Was able to pull up my service history. Gave two suggestions to diagnose issue. Technician found other issues I was not aware of that I thought my home dealership should have caught since I just had the tires rotated the first part of January this year. Kacy was busy with another client so Mick asked if he could help. Answered all my questions, didn't make me feel like a "dumb" female which I REALLY appreciated. Gave his suggestions and I had my rear brakes replaced. Highly recommend this service center. I only use dealerships for my cars so that I know Toyota parts are used and I trust them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
It was fine.
It was fine. Service was prompt, courteous and efficient. I felt like all that needed to be done was serviced.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Ann! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!
Vanessa worked with me to find the exact combination of
Vanessa worked with me to find the exact combination of colors on my Camry SE. And she was easy to negotiate a deal with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words for Vanessa and for choosing Toyota of Rockwall! Please let us know if we can be of any more assistance.
Very efficient and well run.
Very efficient and well run. Great experience. I would recommend others to consider using them for their next service work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Chris, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Carl is the best service advisor and the shuttle driver
Carl is the best service advisor and the shuttle driver is wonderful. Service is competed in a timely matter.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Carl met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!