Toyota of Rockwall

Waited 5 HOURS for an AC check due to it having issues remaining cold, especially during longer drives. My service advisor checked in with them and said it was in the middle of testing when my vehicle had been sitting in the parking lot for nearly 1.5 hours. Their excuse was they were waiting on a more qualified tech to look at it and forcing me to waste my entire day. I had to head straight home instead of getting needed errands done because my animals needed let out. Scott was helpful in getting my vehicle back in and out when I wanted to take my keys and leave. They didn't charge, but I've had issues with waiting on services at this Toyota for months! I shouldn't have to be waiting a minimum 3 hours for an oil change when I have an appointment!!

Highly impressed with the customer service of this service department. Kacy was very knowledgeable and understood my concerns. Was able to pull up my service history. Gave two suggestions to diagnose issue. Technician found other issues I was not aware of that I thought my home dealership should have caught since I just had the tires rotated the first part of January this year. Kacy was busy with another client so Mick asked if he could help. Answered all my questions, didn't make me feel like a "dumb" female which I REALLY appreciated. Gave his suggestions and I had my rear brakes replaced. Highly recommend this service center. I only use dealerships for my cars so that I know Toyota parts are used and I trust them.

It was fine. Service was prompt, courteous and efficient. I felt like all that needed to be done was serviced.

Vanessa worked with me to find the exact combination of colors on my Camry SE. And she was easy to negotiate a deal with.

Very efficient and well run. Great experience. I would recommend others to consider using them for their next service work.

Carl is the best service advisor and the shuttle driver is wonderful. Service is competed in a timely matter.

I was asked to come back to sign paperwork they forgot to have me sign.. Xtra 35 miles round trip

The service department was quick and very easy to work with. Although on my invoice it showed I declined services I never got any recommendations from the advisor for the additives. Very easy client to work with just keep me updated about any recommendations

Left happy that t0yota of rockwall worked with us to get the best deal and really listened to our needs.

I would give them negative amounts of stars if it were possible. The service manager Mick was a rude arrogant know it all self righteous jerk and after his attempt to gaslight me I had my car towed to Toyota of Dallas where I was treated in the polite professional and courteous manner by the service manager Gary Davidson that was not exhibited by Mick. Everything was easy peasy and I was kept well informed about the status of progress consistently by Gary..... the exact opposite of the way Mick was towards me if I could give Rockwall a negative amount of stars I would and I would definitely give Dallas 1001 stars.....