Reviews
Very good work.
Very good work. Great freindly team timeliness. Shuttle sevice. Custo.er service was good. Quick work
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!
Helpful, clear communication, and prompt.
Helpful, clear communication, and prompt. Every visit has gone exactly as hoped and expected thus far— from purchase to service and the receipt of documents. I look forward to what’s to come!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kasey met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!
The appointment process was simple.
The appointment process was simple. The service representative, Sam, was courteous. A ding on my windshield was fixed quickly. The waiting area was clean. The coffee bar and cookies were refreshing.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Barbara, Thank you for your business and this review. We're happy to hear Sam and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
They modified my oil pan back in November 2024 without my
They modified my oil pan back in November 2024 without my authorization. Now it leaks and they are not standing behind their 12 month 12k mile labor warranty.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mark, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Jimmy was amazing!
Jimmy was amazing! He made the process super simple and easy. I loved buying my first car with Toyota!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that Jimmy provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Toyota of Rockwall! Enjoy your first Toyota!
Everyone is super nice and provides excellent service!
Everyone is super nice and provides excellent service! They make sure you anre comfortable and provide bottled water annd coffee and food truck! Prices are not so bad either! I got a quote on the tires I wanted two other places in Terrell, Tx and they were cheaper and came with a realignment. Thanks for the great service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, Linda, and for taking the time to leave us this wonderful feedback! Happy we could provide such a wonderful experience!
PJ did a great job taking care of my needs and getting me
PJ did a great job taking care of my needs and getting me the perfect truck for my son. Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that PJ and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!
Best place to service your car with peace of mind .
Best place to service your car with peace of mind .the customer service is also 💯 perfect 👌
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall!
Very good, I felt like I was in safe hands when I got the
Very good, I felt like I was in safe hands when I got the car I wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!
Staff is friendly, but the online booking process is
Staff is friendly, but the online booking process is ridiculously horrible. 2 recalls on my new truck, an oil change, and a couple of TSB issues. I was told I had to leave it for hours to do the warranty/TSB work as the oil change techs couldn’t do anything other than that. Would have been nice to know when booking the service online versus driving 35 minutes only to be told in person. Not sure if I’ll go back, and may look elsewhere for service.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your candid feedback. Our goal is to make sure everyone who walks through the door leaves happy, and we're sorry to hear that you weren't fully satisfied with your experience. Please don't hesitate to reach out if you'd like to discuss this matter in more detail. Thank you for choosing Toyota of Rockwall, we value your business and hope to see you again!