Reviews
I took my 2015 Avalon in for service this week, and I
I took my 2015 Avalon in for service this week, and I found the personnel at the service department to be very professional and hospitable. It is always a pleasure to have work done at Toyota of Rockwall.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.
Isai was awesome along with Steve Powell and Jeff Land.
Isai was awesome along with Steve Powell and Jeff Land. Would recommend to all family and friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to have provided you with a positive experience! Thank you for the five-star rating. We sincerely value your business and look forward to your next visit.
Excellent service and great service writer.
Excellent service and great service writer. Service manager excellent communication.clean nice setting area. Service department nice work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!
My service tech, Carl, called and told me the recall was
My service tech, Carl, called and told me the recall was ready to go and asked if he could proceed with ordering the parts. I have not had the recall fixed as of yet. I will report back when the engine has been replaced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Carl was able to help, and we hope to see you again!
I was able to get help from Vu, he was very kind
I was able to get help from Vu, he was very kind understanding and helpful. Helped us understand what was a better option for us did everything he could do in his power to help us with our brand new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks, Alison, for your feedback on your recent visit to Toyota of Rockwall. It's great to hear that Vu was able to assist you and that you had such a positive experience.
I was told up front how long it would take to service my
I was told up front how long it would take to service my vehicle. my experience was with this dealership was pleasant.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Service rep was excellent but when I went to the cashier
Service rep was excellent but when I went to the cashier they tried to overcharge me. If I did not look over the bill I would have paid an extra 100 over what I was quoted. Service rep adjusted and apologized right away.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!
Ryan was excellent and let me know all that was being
Ryan was excellent and let me know all that was being done and in a timely manner. He is a keeper !!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Carey, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ryan and our team, and we look forward to working with you again.
Great experience!
Great experience! I appreciate Tristan patience with us. He's been kind, patient, and more importantly thorough. He certainly made the difference! Everyone was great. If I were to buy another cone, I would definitely come back and ask for Tristan. I highly recommend this place to anyone who is considering Toyota. I am very happy with the car and the service provided.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tristan met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!
From start to finish lack of communication and directions
From start to finish lack of communication and directions in all aspects of the dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.