BMW of Carlsbad

I brought my vehicle in for new front tires, was not aware of vehicle recalls, I had mentioned that my wipers did not very well and that the rear hatch would not open at times. the service advisor relayed my concerns to the technician and resolved my concerns with the recalls. I am super happy with the service I received at BMW of Carlsbad.

Amazing salesmen, very nice to work with and was able to get me the deal I wanted without any aggressiveness. They were efficient, kind, and accommodating to all my questions.

I dropped off my vehicle for front tires. was not aware of vehicle needing recalls to be performed. i did mention my wipers were not operating well and that the rear hatch has issues opening. ARTHUR had the technician confirmed my concerns and the issue were resolved. super happy with the service

Martin was knowledgeable, efficient and made the process very easy. The electronic signature process made things very smooth and we were in and out in no time but never felt rushed.

I would never buy anything from this BMW dealership or would I ever recommend it. Martin Illev is excellent. That’s where it ends. As an example you sent an inquiry for a review, don’t sign it give a contact name or extension simply the general 888 Number, which if you called it, you’d find that the information is useless and you disconnect two or three times. First contact in February & 2.18 Emailed card details of the one I eventually bought. 2.27 I returned the credit app and a white chick wired the money payment in full. So far I have not received any original document providing me a paid bill of sale other than the installment credit agreement I signed. From day 1 they knew the car was going to PA and I needed MSO and Bill of sales documentation that is still not in my hands (3.20) in a useable form to get a license plate. No Maronony stick was on the window or in the car.Sales mgr Tom Mignosi is useless and talks down to me. Doesn’t give you his cell and we have left many messages on his desk phone because he seldom answers.So having the car which finally was released afterthought 10 days and tremendous arguments. I have had the car almost a weeks but can’t drive it without a PA plate.I hired an automotive attorney to revise my rights and guidance as how to proceed.Tom finally sent the MSO not properly signed and notarized again useless and I am send it back today on my FedX Priority on my $$.The Autonation clerk which I had to dig out, told me the notary is only there on Tuesday so another week delay.Everything is outsourced totally inefficient and nasty …no customer appreciation at all, No one gives you a cell # to contact. They all say I look into it, ie the Maroney sticker.Should I continue? It’s a terrible experience and everyone at Carlsbad BMW thinks I am a “pain in the xxx” except Martin who is limited in his ability to assist. This dealership has taken out every ounce of pleasure I would get from owning this great car. Of course true to Carlsbad BMW fashion I don’t know who your are or if you really give a dam about my story. In the next few days I will decide about contacting your local better business bureau, or sending the car back and contacting one of the local Tv newscasters, or should I just send a note to Automotive News to which I subscribe. You can check my cars on..hankscars.com. My cell is 215.421.6266 Henry Mann

Had a tire blow out due to a pothole on a very rainy day. When I purchased the car, they recommended I add on tire insurance, which I did. Fast forward to yesterday?texted my contact that my car was being towed to the dealership and I needed a loaner in order to get to work appts. When I arrived at the dealership my car was already received and loaner was ready. At the end of the day the car got repaired in one day and i didn?t miss any appts thanks to the loaner. Thank you Davin, Jeremy & Art!!!!!!!!

Took my two year old car in for annual servicing. The entire process was seamless, including Lyft drives home and back. I don?t hesitate to recommend.

Service Manager, Art, went the extra mile for me. He was pleasant and very knowledgeable.

I requested a refund of an extended warranty on February 12. It is almost 30 days later. I cannot get through to anyone that can help locate my refund via phone (no one answers) and I have emailed the finance person several times asking for the status with no response. My next option is to go to the dealership and look for a person to ask for help.

This dealership has always provided me with a great experience and I couldn’t really ask for more. They’re truthful and straight to the point. Really enjoyed the experience and have gone with them 3 times now.