Reviews
A lengthy car search ended any purchase of an i4 at BMW
A lengthy car search ended any purchase of an i4 at BMW of Carlsbad. Michael Torres was very professional, courteous, and answered all of my questions thoroughly. He also made sure that a small fix on my vehicle was addressed and the car’s condition would meet my expectations. I would recommend him to others and would work with him again. It was overall a very positive experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Nicole, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Carlsbad! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We just leased a new BMW X7.
We just leased a new BMW X7. We were extremely satisfied with the service and quality of cars and associates at this dealership. Our associate PJ was super helpful along the way and stayed long hours to make sure we secured the car of our dreams with a great price. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Laila, thank you for taking the time to leave a review for us at BMW of Carlsbad. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
I don’t have a lot to say.
I don’t have a lot to say. It was a car dealership, they wanted to sell a car they knew I wanted to buy one. The salesman was cold and dry, didn’t offer much assurance or knowledge of the vehicle. I think it would be smart to educate an electric car buyer on the highs and lows of a used car, he didn’t show me anything damaged to the car, I found that out all later on my own. Wish I could return my car, super unhappy to be honest. I think it’s an important liability point to make when selling an electric vehicle to educate the buyer on safe practices. He just showed me a cable and said plug it in at home, I almost burned my house down. Definitely doesn’t work like that, there needs to be a legal process of signatures explaining how to safely incorporate an electric car into your home to avoid what happened to me.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Steve, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you are willing, please call our General Manager at (760) 335-6124 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
This dealership is the worst I have experienced inover 50
This dealership is the worst I have experienced inover 50 years of loyal BMW ownership. Attractive new building but rude and unprofessional staff.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Philip, we regret to hear that you had this experience with us. If you are willing, please call our General Manager at (760) 335-6124 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
It was great!
It was great! Everything went smoothly and I got what I wanted. I advise anyone looking for a great vehicle that’s priced right go to Carlsbad bmw.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Michael, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
I contacted the dealership online and was immediately
I contacted the dealership online and was immediately contacted by Martin. We discussed what I expected and the process was straightforward. I was given a more than fair deal and bought my 2025 BMW X7 M60i with all the bells and whistles. They also delivered my vehicle to my home which was many miles away from the dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Michael, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchasing a new car at BMW of Carlsbad was an excellent
Purchasing a new car at BMW of Carlsbad was an excellent experience. They made the entire process easy, efficient and the customer service from Ben was outstanding. I would definitely recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Carlsbad. Don't hesitate to call us if you ever need anything. Be safe on the road!
I like this dealership as I don't feel I am being sold
I like this dealership as I don't feel I am being sold more repairs than I need, good feeling when you're female! I like that they provide you with Lyft if you don't want to wait.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Carol, we are very happy to have provided you with such a positive experience! Feel free to stop by if you ever need any more help.
They do a great job maintaining my car.
They do a great job maintaining my car. I never feel I'm being sold more than I need.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
The service people are very good.
The service people are very good. The price, of the oil change, was the most I have ever paid in the 80 years I have owned a car or truck.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Rocky, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (760) 335-6124 when you have a chance. Thank you, and we look forward to hearing from you.